Brenda Gomez
Springfield,TN
Summary
Housekeeping Supervisor with 26 years of experience.
Organized and successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
27
27
years of professional experience
Work History
Dual Operations Supervisor
Residence Inn & Springhill Suites By Marriott
04.2018 - Current
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Trained new employees, demonstrating best methods for serving clients and guests.
- Oversaw day-to-day operations of 245-room hotel with staff of 40 employees in the housekeeping department.
- Make the weekly and monthly inventory of the Housekeeping, Laundry, Market and Breakfast departments.
- Placed the weekly and monthly orders for the housekeeping, Laundry, Market and Breakfast departments following the monthly budget of each department.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Collaborated with management to develop long-term strategies for housekeeping.
- Maintained required records of work hours, and budgets.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
Housekeeping Supervisor
Springhill Suites By Marriott Nashville Airport
12.2008 - 04.2018
- Make the housekeeping boards, assign daily tasks for lobby and laundry attendant.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies, guest toiletries and laundry linen and chemicals.
- Maintained required records of work hours, budgets and payrolls.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
Housekeeping Supervisor
Residence Inn By Marriott Nashville Airport
09.1997 - 12.2008
- Make the housekeeping boards, assign daily tasks for lobby and laundry attendant.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies, guest toiletries and laundry linen and chemicals.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Education
Interior Design - Art Education
Monterrey Institute
Monterrey, Mexico05.1992
High School Diploma -
UANL Monterrey
Monterrey, Mexico05.1989
Skills
- Coordinating and Scheduling Personnel
- Staff Training
- Budget Tracking
- New Program Implementation
- Inventory Restocking
- Improving Employee Engagement
Additional Information
Native Language Spanish and 80% English Language.
Timeline
Dual Operations Supervisor
Residence Inn & Springhill Suites By Marriott
04.2018 - Current
Housekeeping Supervisor
Springhill Suites By Marriott Nashville Airport
12.2008 - 04.2018
Housekeeping Supervisor
Residence Inn By Marriott Nashville Airport
09.1997 - 12.2008
Interior Design - Art Education
Monterrey Institute
High School Diploma -
UANL Monterrey
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