Alessia Busnardo
Lakewood,CO
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
6
6
years of professional experience
Work History
Patient Service Specialist
Denver Eye Surgeons
01.2025 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Facilitated communication between patients and various departments and staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
Starbucks
10.2023 - 12.2024
- Developed in depth knowledge of all Starbucks beverages, food items, and merchandise to respond to customer inquiries and address customer concerns
- Maintain highest standard of conduct and customer service to support company reputation
- Established strong connections with starbucks partners by working together to provide exceptional customer service
- Responsible for restocking products, supplies, and maintaining overall cleanliness of store
- Member of a fast paced organization responsible for creating customer connections through interpersonal engagement to ensure long-term repeat sales
- Build all beverages to exact Starbucks specifications
Golden High School Boys Varsity Basketball Manager
11.2019 - 02.2023
- Provided logistical support during practice and games including:
- Ran the clock during drills
- Kept statistics during games
- Made sure the players had a steady supply of hydration during each game
- Maintained equipment and uniforms securely
Opsis Health
06.2022 - 08.2022
- Served safe and healthy foods
- Scanned plates with their programmed app
- Helped restore the workplace to pristine condition when it was time to leave
Busser/Hostess
Tap on the Rocks
06.2021 - 08.2021
- Escorted customers to their seats
- Served customers food/drinks out
- Cleaned tables
- Assist kitchen with accurately preparing togo orders
- Processed secure and accurate financial transactions
- Resolved any concerns or questions a customer may have
Education
Golden High School
Golden, CO05.2023
Skills
- Multitasking and organization
- Phone and email etiquette
- Customer service
- Team collaboration
- Conflict resolution
- Relationship building
Timeline
Patient Service Specialist
Denver Eye Surgeons
01.2025 - Current
Starbucks
10.2023 - 12.2024
Opsis Health
06.2022 - 08.2022
Busser/Hostess
Tap on the Rocks
06.2021 - 08.2021
Golden High School Boys Varsity Basketball Manager
11.2019 - 02.2023
Golden High School
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