Aletha Greene
Asheboro,NC
Summary
- Adept at managing high-stress situations and resolving customer disputes, I significantly enhanced loyalty and repeat business at Belk Department Store. Skilled in data entry and customer relations, my proficiency in Microsoft Excel and problem-solving abilities ensured efficient operations and positive cash flow within the Montgomery County School System.
- 19 years of experience in Data Management in a School System environment.
- Customer Service oriented in both my full and part-time jobs.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Belk Department Store
Asheboro
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assist customer with prices decisions and sizes
- Replenish store rack as needed.
- Close out register, reconcile and turn funds over to store manager.
Office Support, Bookkeeper , Data Manager
Montgomery County School System
Mt. Gilead NC
08.2005 - Current
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Completed payroll for employees and maintained detailed records of procedures.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
- Duties and responsibilities including data entry including student information, scheduling.
- Working directly with the Principal and Guidance Counselors documenting attendance and discipline reports.
Customer Service Cashier
Belk Department Store
Albemarle, NC
11.2009 - 03.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Associate of Arts - Information Technology
Montgomery Community College
Troy, NC09.2004
Associate of Arts - Office System Technology
Montgomery Community College
Troy, NC01.2004
High School Diploma -
West Montgomery High School
Mount Gilead, NC06.1986
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
- Payment Processing
- Microsoft Excel
- Scheduling
- Order Processing
- Documentation
- Product Knowledge
Timeline
Customer Service Representative
Belk Department Store
10.2022 - Current
Customer Service Cashier
Belk Department Store
11.2009 - 03.2020
Office Support, Bookkeeper , Data Manager
Montgomery County School System
08.2005 - Current
Associate of Arts - Information Technology
Montgomery Community College
Associate of Arts - Office System Technology
Montgomery Community College
High School Diploma -
West Montgomery High School