Aletha Straiter

Food Services

* Perform a variety of tasks in preparation, service and deliver of foods and goods

*Retrieve, collect and transport food service supplies and equipment

* Perform routine tasks and manual work under immediate supervision in support of hospital food service operations.

Environmental Services

* Clean and service assigned units in hospital buildings

* Sweep, mop, dust, remove all trash and sanitize patient rooms and/or discharges after patient is released from the hospital

* Clean restrooms, offices, nursing stations and other assigned areas

* Perform other related duties incidental to the work described herein

• Greeted visitors, ascertained purpose of visit, and directed them to appropriate location
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Transcribed phone messages and relayed to appropriate personnel.
• Supported office staff and operational requirements with clerical or administrative tasks, such as ordering and maintaining inventory of supplies
• Enhanced office productivity by handling high volume of callers per day.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered constant flow of customer calls with minimal wait times.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.