Alethea Martinez
Coach Outlet
GRANDPRAIRIE,TX
1
Language
5
years of professional experience
Proactive and Customer-Focused bilingual professional fluent in English and Spanish, with experience at Coach, excelling with transactions processing, cash handling, and customer service. Experience in maintaining accuracy, addressing customer inquiries and building positive client relationships. The ability to excel in fast-paced environments, while maintaining strong communication, teamwork, and organizational skills. Committed to maintaining high service standards, supporting team objectives, and contributing to overall business performance and operational success.
Work History
Retail Sales Associate Cashier
2 Years 5 Months- Processed POS transactions accurately while keeping cash drawer organized and register balanced.
- Resolved payment issues quickly to support smooth checkout flow and positive guest experience.
- Replenished sales floor merchandise and maintained brand presentation standards throughout shift.
- Guided new associates on cashier procedures, client service expectations, and daily operations.
- Handled returns, exchanges, and gift card transactions while following company policies.
- Kept store environment clean and organized to support positive customer experience.
- Received, unpacked, and sorted merchandise for accurate backroom organization.
- Replenished sales floor stock to maintain product availability and presentation standards.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent service through active listening skills, addressing customers needs effectively.
- Trained new employees on company policies, register operations, and effective communication techniques with customers.
- Assisted customers with product location, pricing questions, and basic purchase support
- Maintained clean, organized checkout area to support efficient customer flow
Retail Sales Associate
2 Years 7 Months- Assisted customers by recommending products based on shopper needs and style preferences.
- Handled sales transactions accurately using POS systems, cash handling procedures, and payment methods.
- Maintained visual merchandising standards by organizing floor displays and replenishing merchandise for presentation readiness.
- Supported fitting room operations by retrieving sizes and answering product questions to improve shopping flow.
- Trained new associates on register procedures, store policies, and service expectations.
- Processed returns and exchanges professionally while resolving customer concerns and following company policies.
Education
High School Diploma
Skills
Cash handling
Cash register operation
Handling high-volume transactions
Returns processing
Retail sales
Sales floor support
Stock replenishment
Shelf stocking
Customer service
Customer engagement
Gift wrapping
Handling high-volume tasksransactions
Teamwork
Team cooperation
Reliable and responsible
Resilience under pressure
Patience and empathy
FLUENT In Spanish
Flexible schedule
Cleanliness and hygiene
Quick learner
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Associate Cashier
Coach Outlet
06.2024 - CurrentRead More
Retail Sales Associate
Tommy Hilfiger
11.2021 - 06.2024Read More
James Bowie High School
High School Diploma
Read More