Alex Abrigo
Hayward,CA
Summary
Dynamic professional with extensive experience at FEDEX, excelling in customer support and logistics management. Proven track record in enhancing service satisfaction through effective problem-solving and streamlined inventory processes. Skilled in data entry and fostering strong customer relations, consistently achieving operational efficiency in high-pressure environments.
Overview
30
30
years of professional experience
Work History
Sr. Material Rep
FEDEX
10.2008 - Current
- Managed AOG, A/C Maintenance inquiries and resolved issues to enhance service satisfaction.
- Coordinated A/C and Facility parts delivery logistics, ensuring timely dispatch and arrival of shipments.
- Trained new team members on operational procedures and safety protocols.
- Streamlined inventory management processes to improve accuracy and efficiency in tracking shipments.
- Implemented best practices for handling hazardous materials, ensuring compliance with safety regulations.
- Enhanced company reputation by providing exceptional customer service and support.
Aircraft Material Road Rep
ATA Airlines
01.1996 - 03.2008
- Managed customer inquiries, ensuring prompt and accurate responses to enhance Aircraft maintenance satisfaction.
- Coordinated Aircraft parts schedules, optimizing operational efficiency and resource allocation.
- Supervised parts allocation, fostering a collaborative environment to improve service delivery.
- Resolved complex customer issues, demonstrating strong problem-solving skills in high-pressure situations.
- Implemented process improvements, streamlining Aircraft parts procedures for enhanced customer experience.
Education
No Degree - Architectural Engineering
Technological Institute of The Philippines
Manila, PhilippinesSkills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
Timeline
Sr. Material Rep
FEDEX
10.2008 - Current
Aircraft Material Road Rep
ATA Airlines
01.1996 - 03.2008
No Degree - Architectural Engineering
Technological Institute of The Philippines