Alex Aiple
Battlefield,MO
Summary
With a proven track record at AT&T, I excel in network troubleshooting and delivering exceptional customer service, ensuring high satisfaction levels. As a dynamic leader, I've effectively managed customer relations, and resolved complex technical issues, significantly minimizing downtime. My expertise spans from mentoring new hires to mastering safety protocols, showcasing my comprehensive skill set.
Overview
14
14
years of professional experience
Work History
Premises Technician
AT&T
Springfield , MO
06.2015 - Current
- Provided technical support for customers onsite or remotely via telephone or email.
- Performed troubleshooting of hardware, software, and network systems.
- Ensured adherence to safety protocols and regulations during installation processes.
- Troubleshot and resolved technical issues, minimizing downtime and maintaining high customer satisfaction.
Sales Manager
Kum & Go
Battlefield , MO
09.2014 - 06.2015
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Customer service.
Assistant Store Manager
Circle K
Fenton , MO
08.2011 - 01.2014
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Prepared bank deposits.
- Daily reconciliation paperwork.
- Customer service.
Education
Associate of Applied Science - Criminal Justice
Jefferson College
Hillsboro, MO12-2013
Skills
- Mentoring
- Excellent customer service
- Safety precautions
- Defensive driving
- Network troubleshooting
- Fiber optic cleaning
Affiliations
- Hockey
Accomplishments
- Being a father
- Consistent work history
Timeline
Premises Technician
AT&T
06.2015 - Current
Sales Manager
Kum & Go
09.2014 - 06.2015
Assistant Store Manager
Circle K
08.2011 - 01.2014
Associate of Applied Science - Criminal Justice
Jefferson College