Mario Dominguez
Houston,Texas
Summary
Seasoned installation and repair technician setting up, configuring and maintaining diverse telecommunications systems. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team. Good communicator and prioritizer.
Overview
14
14
years of professional experience
Work History
Premises Technician
AT&T
Houston, Texas
04.2012 - Current
- Assisted in maintaining high levels of job quality through training and mentoring.
- Provided a wide range of telecommunication services for residential and commercial businesses during 12 years as a Technician at AT&T.
- Ensured that safety standards were met during installation processes.
- Tracked inventory levels of tools, parts, and supplies used in job sites.
- Installed, terminated, spliced and tested fiber optic cables.
- Set up modems and other hardware with necessary cables.
- Communicated with customers to access work areas and explain work.
- As a safety mentor, my focus is to mentor new hires, as well as seasoned hires, and teach them safety protocols.
- Assumed managerial responsibilities when supervisor was unavailable.
- Resolved complex problems associated with diverse telecom systems.
- Troubleshot and repaired fiber optic systems.
- Performed maintenance on fiber optic networks.
- Inspected and tested fiber optics equipment to ensure optimal performance.
- Provided training to personnel on proper use of tools and techniques related to fiber optics.
- Programmed optical power meters to perform loss measurements.
- Worked with other technicians as part of a team on large projects.
- Installed, configured and tested network hardware such as routers, switches and wireless access points.
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
Associate Line Associate
Hewlett-Packard
Houston, TX
06.2010 - 02.2012
- Adhered to safety procedures while operating equipment or handling materials.
- Maintained a clean and safe work environment.
- Demonstrated strong organizational skills while managing multiple tasks simultaneously.
- Followed detailed instructions from supervisor regarding tasks assigned.
- Reported any defective products discovered during inspections.
- Inspected and tested final products to verify conformance to established tolerances.
Education
Some College (No Degree) - Business Management
University of Texas Brownsville
Brownsville, TXSome College (No Degree) - Business Management
Houston Community College
Houston, TXSkills
- Customer and Personal Service
- Judgement and Decision Making
- Communication Skills
- Great Time Management
- Complex Problems Solving
- Telecommunications Installer and Repair
- Mentoring New Hires
- Natural leadership ability
- Very good listening skills
- Organization and project management
- Strategic thinker
- Troubleshooting and repair
- WiFi setup
- Record keeping
- Fiber meter and scope expert
- Fiber splicing
- Network configuration
- Smith System Driving
Affiliations
- 2017-2018 Safety Committee Member
- 2017-present Trainer and Mentor Program
- Ongoing Safety Streak
- Recipient of Service Award Recognizing Excellence
- Directors club member
- Meets and Exceeds expectations yearly
Timeline
Premises Technician
AT&T
04.2012 - Current
Associate Line Associate
Hewlett-Packard
06.2010 - 02.2012
Some College (No Degree) - Business Management
University of Texas Brownsville
Some College (No Degree) - Business Management
Houston Community College