Alex Alvarado
Huntley,IL
Summary
Personable and efficient with thorough understanding of online grocery processes and customer service. Possesses knowledge of inventory management and digital order fulfillment, ensuring accurate and timely deliveries. Capable of enhancing customer satisfaction and streamlining operations to boost overall efficiency.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Utility Locator position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server
Melody Living
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Online Grocery Associate
Walmart
10.2023 - 10.2024
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
- Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
- Demonstrated strong attention to detail while handling complex or special requests from customers, ensuring their needs were met effectively.
- Supported inventory management efforts by monitoring stock levels and updating product information on the online platform.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Education
EMT Course - Emergency Management
McHenry County College
Crystal Lake, IL10-2024
High School Diploma -
Huntley High School
Huntley, IL05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Memory retention
- Customer service
- Service prioritization
- Dining area maintenance
- Order management
- Inventory management
- Task prioritization
Certification
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- Illinois Driver's License
Timeline
Server
Melody Living
10.2024 - Current
Online Grocery Associate
Walmart
10.2023 - 10.2024
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- Illinois Driver's License
EMT Course - Emergency Management
McHenry County College
High School Diploma -
Huntley High School
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