ALEX AMANKWAH
New York,NY
Summary
An aspiring Cloud/DevOps Engineer with a background in IT and software development, skilled in AWS, Azure, Terraform, and Docker. Known for automating processes, optimizing infrastructure, and delivering practical solutions. Strong problem-solving skills and a deep understanding of software engineering principles. Committed to continuous learning, collaboration, and contributing to impactful projects in cloud computing and DevOps practices. Open to exploring opportunities for innovation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
Statewide Financial System
10.2023 - Current
- Collaborated with cross-functional teams to develop innovative IT strategies aligned with business goals.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Implemented user access controls to minimize unauthorized access risks while preserving operational flexibility for authorized users.
IT Systems Administrator
US Foods
10.2022 - 09.2023
- Install and configure software, print drivers, and utilities across workstations and computer networks, contributing to a reduction in software deployment time and enhancing productivity
- Troubleshoot a wide range of information technology issues, including software, hardware, and networking problems, leading to a remarkable decrease in system downtime, thus minimizing disruptions and boosting operational efficiency
- Monitor and maintain installed systems, identifying and resolving problems early, and implementing corrective actions, leading to a significant improvement in overall system stability.
- Deployed effective cybersecurity measures including firewalls, antivirus software, intrusion detection systems and periodic vulnerability assessments to protect company''s digital assets.
Software Developer Intern
CVS Health
05.2022 - 09.2023
- Participated in brainstorming sessions to generate innovative ideas, leading to several successful project outcomes.
- Enhanced teamwork abilities through regular collaboration with cross-functional teams including designers, QA engineers, and project managers.
- Optimized code performance by identifying bottlenecks and refactoring for improved efficiency.
- Showcased excellent time management skills while juggling multiple tasks simultaneously under tight deadlines.
- Developed strong problem-solving skills by troubleshooting complex issues during the internship period.
Desktop Support Technician
Trinity Health
11.2020 - 04.2022
- Expertly diagnosed and resolved issues with hospital equipment, including computers, printers, and critical medical devices, minimizing downtime by an impressive 30%, thus ensuring uninterrupted patient care and hospital operations
- Delivered comprehensive technical support to hospital staff and conducted targeted software and hardware training sessions that led to an improvement in staff efficiency by 15%, streamlining daily workflows and enhancing overall productivity
- Vigilantly ensured alignment with HIPAA regulations by meticulously documenting all IT processes, procedures, and best practices, reinforcing the hospital's commitment to patient privacy and regulatory compliance
- Implemented regular maintenance schedules and provided round-the-clock support to critical systems, contributing to a stable and resilient IT environment that supported the complex and time-sensitive needs of a bustling healthcare facility.
Education
NuCamp Coding Bootcamp
New York, NYUniversity at Albany, State University of New York
Albany, NYSkills
- Software Development
- Cloud Architecture Design
- Infrastructure as Code
- Cloud Computing
- DevOps principles and practices
- Scripting Languages
- Cloud Automation
- Storage virtualization
- System and Network Security
- Containerization Technologies
Certification
- CompTIA Security + 601
- AWS Developer Associate
- AWS Solutions Architect Associate
- HashiCorp Terraform Associate (003)
Skills
Windows & Mac OS, Microsoft Office 365, Linux, ServiceNow, Intune, Confluence, Oracle PeopleSoft, Microsoft Active Directory, Network/Hardware Troubleshooting, End-User Support, Network Security, Mobile Device Management (MDM), Risk Management, Threat Handling, Microsoft Azure, AWS, Python, HTML, CSS, JavaScript, React, Git, Node, MongoDB, MySQL, Cloudformation, Terraform,
Timeline
Information Technology Specialist
Statewide Financial System
10.2023 - Current
IT Systems Administrator
US Foods
10.2022 - 09.2023
Software Developer Intern
CVS Health
05.2022 - 09.2023
Desktop Support Technician
Trinity Health
11.2020 - 04.2022
NuCamp Coding Bootcamp
University at Albany, State University of New York