Alex Aris
Fort Worth,TX
Summary
An organized and motivated individual, that is able to utilize time management and organizational skills across diverse settings. I am also a dedicated and adaptable professional with a proactive attitude who has the ability to learn quickly. Strong work ethic and effective communication skills; willing to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
FiberFirst
Southlake, TX
11.2024 - Current
- Resolve customer complaints promptly and efficiently.
- Maintain a high level of professionalism when dealing with difficult customers.
- Provide exceptional customer service to ensure customer satisfaction.
- Identify opportunities for upselling additional products or services based on customer needs.
- Answer customer inquiries and provided accurate information regarding products and services.
- Troubleshoot customer inquiries related to hardware issues.
- Provide technical assistance to customers through phone and email.
System Support Fraud Analyst
American Airlines
Fort Worth, TX
05.2019 - 03.2024
- Identified, escalated and resolved issues within the different systems.
- Developed procedures for the prevention, detection, investigation, and reporting of fraudulent activities.
- Troubleshoot malfunctions with systems to pin point root cause of issues and restore.
- Trained end users in best practices to minimize errors and protect key data.
- Coordinated and implemented network security measures to protect data.
- Assisted with post implementation troubleshooting of new applications and application upgrades.
- Formulated, defined and documented system applications.
- Monitored customer accounts and identify any discrepancies or irregularities in account activity.
- Conducted interviews with customers to verify their identity and validate information.
- Collaborated with other departments on investigations as needed to review evidence, analyze data, and prepare reports for management.
Customer Service Representative
American Airlines
Fort Worth, TX
04.2013 - 05.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Ensured that proper miles are applied to each claim by using the appropriate processes and procedures to adjudicate complex claims.
- Met performance goals established for the position in areas of quality, productivity, member satisfaction and attendance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales Representative Team Leader
Hi-Def Advertising
Fort Myers, FL
09.2011 - 03.2013
- Developed and implemented team strategies to increase sales productivity.
- Encouraged team members to exceed individual sales goals.
- Provided training, coaching, and support for new and existing Sales Representatives.
- Placed orders and answered customer questions in person, through email and over the phone to maximize customer service.
- Identified customer needs to deliver relevant product solutions and promotions; met target budgets.
- Followed up with clients after installations to asses quality service and customer satisfaction.
- Resolved customer complaints promptly and professionally.
Education
Associate of Science - Information Technology
Strayer University
Washington, DC12-2021
High School Diploma -
East Lee County High School
Lehigh Acres, FL06-2010
Pre-Physical Therapy
Broward College
Fort Lauderdale, FLSkills
- Customer center operations
- Effective Communication
- Telephone and Email Etiquette
- Microsoft Office
- Sales Promotion
- Talent Development
- Technical troubleshooting
- Inbound and Outbound Calling
- Data Entry
- Fraud detection tools and techniques
- Data analysis and reporting
- Problem solving
- Interpersonal skills
- Fraud prevention and risk management
- Project management
- Application installations
- Computer maintenance
- System debugging
- Proficient in SABRE
- SQL
- Python
Languages
- English
- Spanish (Intermediate level)
Activities and Honors
- Kiwanis Club
- Track and Field
- Varsity Soccer
- Pathfinder Club: Drill team captain, Drill Master and Unit Counselor
CERTIFICATES
Google Certificate - Foundations of Cybersecurity
Additional Information
REFERENCES
Troy Subjinski
Sr. Manager, American Airlines
817-793-1906
troy.subjinski@aa.com
Janet Ruddock, MSC
Nursing Professor
305-401-9355
Lyn Alonso
Regional Sales and Education Manager
817-681-7124
Kimerbley Smith
Director of Accounting
239-201-9528
Timeline
Customer Service Representative
FiberFirst
11.2024 - Current
System Support Fraud Analyst
American Airlines
05.2019 - 03.2024
Customer Service Representative
American Airlines
04.2013 - 05.2019
Sales Representative Team Leader
Hi-Def Advertising
09.2011 - 03.2013
Associate of Science - Information Technology
Strayer University
High School Diploma -
East Lee County High School
Pre-Physical Therapy
Broward College