Jamie Williams
Jackson,Mississippi
Summary
Detail-oriented Customer Service Agent with 5+ years of hands-on experience in diverse call center settings. Customer-focused individual proficient in managing both inbound and outbound calls. Recognized for meeting and exceeding all sales goals through attentive, individualized service and concise communication.
Overview
5
5
years of professional experience
Work History
Call Center Representative
TeleTech Holdings
Clinton, MS
01.2023 - 02.2024
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented conversations with customers to track requests, problems and solutions.
- Assessed and resolved variances in accounts, databases and bills
Call Center Representative
InfoCision
Clearwater Beach, FL
02.2020 - 01.2023
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Call Center Representative
America's First FCU
Vicksburg, MS
11.2018 - 02.2020
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts to address problems.
- Managed high- volume of inbound and outbound customer calls.
- Reviewed account and service histories.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Resolved inquires to consistently meet performance benchmarks.
Education
Associate of Arts - General Studies
Hinds Community College
Raymond, MS05.2019
Skills
Customer center operations
Quality assurance optimization
Proficiency in Microsoft software
Customer relations
Professional telephone voice
Call control skills
Timeline
Call Center Representative
TeleTech Holdings
01.2023 - 02.2024
Call Center Representative
InfoCision
02.2020 - 01.2023
Customer Call Center Representative
America's First FCU
11.2018 - 02.2020
Associate of Arts - General Studies
Hinds Community College