Alex Baez
Chicago,IL
Summary
Industry professional who offers in-depth knowledge regarding high-end service standards and laws serving alcoholic beverages. Works quickly and efficiently in fast-paced environments. Fluent in both English and Spanish languages. Skilled at all aspects of customer service. Dependable worker who is focused on creating and enhancing positive guest experiences. Skilled in other front of house operations such as cashiering, barista, and barbacking. Truly, a professional who works tirelessly to maintain cleanliness and organization within a business, while working exceptionally well as a team with warmth and a welcoming spirit.
Overview
15
15
years of professional experience
Work History
Server
Fulton Market Kitchen
Chicago , IL
2021.04 - 2024.02
- Greeted all guests in a warm and courteous manner
- Provided exceptional service to patrons by being friendly, knowledgeable and accommodating
- Maintained updated knowledge of all menu items, specials, liquor brands, beers, and non-alcoholic selections
- Assisted in training new servers
- Maintained a consistent and timely attendance record
Food Services/Server
Senior Living
Chicago , IL
2019.10 - 2021.04
- Delivered meals directly for the elderly in senior living care with compassion and care
- Strong verbal communication necessary for working with food coordinator (special needs, dietary restrictions, etc.)
Server
Cantina Laredo
Chicago , IL
2016.07 - 2019.10
- Greeted guests in a timely and courteous manner
- Maintained continuous knowledge of specials and specialty drinks in order to optimize sales
- Made unique recommendations for each guest on Mexican cuisine and Spanish verbiage
Front of House Server
Public Hotel (Pump Room)
Chicago , IL
2013.04 - 2016.07
- Provided excellent customer service by anticipating guest needs, responding promptly and knowledgeably to all requests
- Maintained cleanliness of dining area, including tables, chairs, floors and counters
- Processed payments at the end of each meal including cash, debit and credit transactions
Server/Bartender
Levy Restaurants
Chicago , IL
2009.02 - 2013.04
- Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes
- Set up bar for operation, obtained cash bank and stocking of service bar
- Accurately recorded sales, made correct change and prepared charge slips for guests
- Effectively and calmly resolved situations with intoxicated guests.
- Immediately informed supervisors of any problems or unusual situations and took appropriate action
- Displayed friendly, outgoing and energetic behavior to create a warm, fun, atmosphere
- Maintained cleanliness of restaurant and bar
Education
Associate of Arts -
Wilbur Wright College
Chicago, ILSkills
- Exceptional customer service
- Rapid order processing/Point of Sales System Operations
- Precise cash handling
- Effective multi-tasker
- Inventory management
- Mathematical aptitude
- Flair bartending
- 4-Star restaurant experience
- Inventory management proficiency
- Wine pairing knowledge
- Quick learner
- Professional Appearance
Timeline
Server
Fulton Market Kitchen
2021.04 - 2024.02
Food Services/Server
Senior Living
2019.10 - 2021.04
Server
Cantina Laredo
2016.07 - 2019.10
Front of House Server
Public Hotel (Pump Room)
2013.04 - 2016.07
Server/Bartender
Levy Restaurants
2009.02 - 2013.04
Associate of Arts -
Wilbur Wright College
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