ALEX BASTIAN
State Farm
1
Certification
18
years of professional experience
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Claim Associate
2 Years- Processed and adjudicated claims efficiently, ensuring compliance with company policies and regulations.
- Collaborated with internal teams to resolve complex claims inquiries and enhance customer satisfaction.
- Reviewed claim documentation to verify accuracy and completeness, minimizing processing errors.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Collaborated with team members to develop strategies for efficient claims processing and improved customer experiences.
- Followed up with customers on unresolved issues.
Service Coordinator
1 Year 2 Months- Coordinated scheduling and logistics for window replacement projects, ensuring timely service delivery.
- Analyzed customer feedback to identify trends, recommending adjustments to improve overall service experience.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
PATROL OFFICER
5 Years 8 Months- Drove vehicles and patrolled specific areas to detect law violators, issue citations and make arrests.
- Executed arrest warrants, located and took persons into custody.
- Monitored motorists to verify adherence to traffic laws and regulations.
- Monitored and reported suspicious activity and safety hazards, enhancing community safety through timely communication with local dispatch.
- Patrolled assigned areas in response to calls for assistance.
- Supervised public events, ensuring safety and compliance with laws to promote a secure environment for attendees.
- Drew diagrams of crime and accident scenes and interviewed principals and eyewitnesses.
- Testified in court to present evidence and serve as a witness in traffic and criminal cases.
- Investigated illegal and suspicious activities.
- Relayed emergency request information to appropriate agency dispatchers.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Informed citizens about community services and provided recommendations to facilitate effective long-term problem resolution.
LOAD BUILDER
1 Year 7 Months- Received oral instructions to determine work assignments and material and equipment needs.
- Sorted cargo efficiently before loading and unloading operations. before loading and unloading.
- Attached identified tags to containers and marked them with identified information.
- Installed protective bracing, padding and strapping to prevent shifting and damage to items being transported.
- Packed containers and re-packed damaged containers.
- Installed protective bracing, padding, and strapping to secure items and minimize damage during transit.
COMBAT ENGINEER
6 Years 1 Month- Installed firing systems and executed target demolitions to neutralize threats.
- Installed firing systems and executed target demolitions.
- Operated heavy machinery, power tools and firearms to achieve combat objectives.
- Communicated work assignments and provided performance assessments to ensure mission readiness.
- Developed wire obstacles to impede enemy advances and enhance detection of mines and traps.
Education
High School Diploma
Skills
Adaptability
Incident analysis
Documentation skills
Claims assessment
Team collaboration
Critical thinking
Active listening
Embraces challenging work
Certification
TASER Instructor Certification
Timeline
Claim Associate
State Farm
08.2024 - CurrentRead More
Service Coordinator
Renewal by Andersen Window Replacement
06.2023 - 08.2024Read More
PATROL OFFICER
Chillicothe Police Department
06.2016 - 02.2022Read More
LOAD BUILDER
Frito-Lay
11.2014 - 06.2016Read More
COMBAT ENGINEER
United States Marine Corps
01.2009 - 02.2015Read More
Woodruff High School
High School Diploma
Read More