Alex Borst
Summary
Professional with a strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Restaurant Manager/Consultant
Round Lake Group LLC
05.2022 - Current
- Streamlined communication between kitchen staff, servers, and management to improve overall team cohesion
- Established strong relationships with suppliers to negotiate favorable terms on high-quality ingredients at competitive prices
- Implemented staff incentive programs to boost employee morale and job satisfaction, leading to improved retention rates
- Increased overall efficiency with innovative menu design and strategic pricing recommendations
- Implemented effective inventory management systems, reducing food waste and lowering costs
- Assisted in recruitment efforts by developing job descriptions, interviewing candidates, and evaluating potential hires for fit within the organization's culture
- Conducted in-depth competitor analysis, enabling clients to stay ahead of industry trends and maintain a competitive edge
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly
EBay Seller
EBay.com
08.2020 - Current
- I started buying and selling various items for supplemental income while attending college.
- Managed inventory effectively, keeping track of stock levels and replenishing as needed to maintain optimum availability.
- Ensured customer satisfaction by consistently providing clear communication about item specifics, shipping details, and return policies. I have a 100% customer satisfaction level on eBay.
- Handled customer returns efficiently, resolving issues amicably to ensure customer satisfaction while minimizing loss.
- Streamlined order processing with efficient shipping practices, ensuring prompt delivery to customers.
- Optimized product listings for better visibility with effective keyword research, engaging titles, and compelling descriptions.
Auto Parts Manager
Wagar Motors Inc. (now Jim Wernig GMC)
03.2015 - 08.2020
- Advised customers on appropriate parts selection based on their specific needs and vehicle requirements.
- Conducted regular inventory audits to identify discrepancies and prevent stock issues.
- Set sales targets for staff members, motivating them toward success through incentives and recognition.
- Enhanced inventory management by implementing effective organization and tracking systems.
- Maintained accurate records of transactions, invoices, purchase orders, and returns for easy reference and proper documentation.
- Oversaw budget management for the auto parts department, minimizing expenses while maximizing profits.
- Negotiated with suppliers to secure favorable pricing, improving the company's bottom line.
- Researched industry trends to stay ahead of competitors and offer cutting-edge products to customers.
- Collaborated with sales team to develop targeted marketing campaigns, boosting product visibility and sales revenue.
Education
MBA - Business Administration
Grand Valley State University
Allendale, MI06-2024
Bachelor Of Science - Business Administration And Management
Lake Superior State University
Sault Ste. Marie, MI05.2022
Associate of Science - General Studies
North Central Michigan College
Petoskey, MI08-2020
Skills
- Franchise Development
- Customer engagement
- Inventory control and record keeping
- Labor Management
- Problem-Solving
- Operations Management
- Team Management and Training
- Attention to Detail
- Sales Growth
- Collaboration and Teamwork
- Employee Retention
- Multitasking Abilities
- Excellent Communication
- Sustainability practices
Certification
- ServSafe Certified
- CITI Program Certification
- Hubspot Inbound Marketing Certification
Timeline
Restaurant Manager/Consultant
Round Lake Group LLC
05.2022 - Current
EBay Seller
EBay.com
08.2020 - Current
Auto Parts Manager
Wagar Motors Inc. (now Jim Wernig GMC)
03.2015 - 08.2020
- ServSafe Certified
- CITI Program Certification
- Hubspot Inbound Marketing Certification
MBA - Business Administration
Grand Valley State University
Bachelor Of Science - Business Administration And Management
Lake Superior State University
Associate of Science - General Studies
North Central Michigan College
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