Alex Brito
Indianapolis,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I have a strong background in customer service, sales, leadership, and extensive knowledge in healthcare with medical providers and insurance coverage.
Overview
17
17
years of professional experience
Work History
Inside Sales Representative
3C LLC
2023.10 - Current
Clinical Service Assistant
Beacon Health Options
2020.11 - 2023.10
- Responsible for locating In Network Providers for clients requesting behavioral health services.
- Developed contracts for clients seeing Out of Network Providers.
- Verified Insurance benefits.
- Interviewed and recruited new Providers.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Assisted team members in improving workflow efficiency by sharing best practices.
Receptionist
Eye Associates of Colorado Springs
2019.10 - 2020.11
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Verified both Medical and Basic Routine Insurance coverage.
- Collected payments - Co-payments and late fees.
- Trained and developed new hires.
- Assisted supervisor in interviews and staff evaluations.
Assistant Manager
Thrive Health Options
2017.10 - 2019.09
- Project and executed monthly goals such as sales, number of new Patients scheduled, and facilitating marketing events with Doctor's or Individually.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, ensuring accurate financial reporting, and minimizing discrepancies.
- Verified Insurance Benefits.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs. Had monthly meetings with Doctor's to discuss new supplies to introduce.
- Monitored all front desk staff and trained on how to effectively sell and collect care packages on behalf of the Doctors.
Restaurant General Manager
Taco Bell
2011.01 - 2017.09
- Managed all aspects of daily operations, including managing budgets, inventory control, labor costs, productivity levels among staff members, and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Led monthly meetings and executed Employees Evaluations.
Sales Associate / Frieght Manager
The Buckle
2011.09 - 2015.10
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Multitasking selling company merchandise and monitoring inventory.
- Responsible for updating fashion displays.
Crew Trainer
Taco Bell
2008.05 - 2010.11
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Fulfilled day to day responsibilities of taking customers orders and preparing the food.
Education
High School Diploma -
Mooresville Senior High
Mooresville, NC05.2010
Skills
- Microsoft Word and Excel
- CRM proficiency
- High level attention to detail
- Exceptional customer service
- Cheerful and energetic
- Superior organizational skills
- Email and phone etiquette
- Customer relationship management
- Data entry
- Issue resolution
- Documentation and reporting
- Client retention
- Brand exposure strategy
- Cash handling
- Point of sale operation
- Food handling skills
Timeline
Inside Sales Representative
3C LLC
2023.10 - Current
Clinical Service Assistant
Beacon Health Options
2020.11 - 2023.10
Receptionist
Eye Associates of Colorado Springs
2019.10 - 2020.11
Assistant Manager
Thrive Health Options
2017.10 - 2019.09
Sales Associate / Frieght Manager
The Buckle
2011.09 - 2015.10
Restaurant General Manager
Taco Bell
2011.01 - 2017.09
Crew Trainer
Taco Bell
2008.05 - 2010.11
High School Diploma -
Mooresville Senior High