Alex Cain
North Hollywood,CA
Summary
Motivated and goal-driven individual seeking to leverage a strong passion for sports, excellent communication skills, and a background in operations, event management, fitness, media, film, and coaching to contribute to a dynamic team in the sports industry. Eager to apply my problem-solving abilities, team-oriented mindset, and attention to detail to enhance fan engagement, drive brand growth, and support organizational goals in a fast-paced, competitive environment.
Overview
10
10
years of professional experience
Work History
Premier Support Analyst
Granite Telecommunications
Quincy, MA
10.2021 - Current
- Collaborated with cross-functional teams to implement solutions and improve customer satisfaction
- Managed any incoming inquiries or support requests from clients in a timely manner
- Demonstrated strong communication and problem-solving skills in a fast-paced support environment
- Team lead/managed part of team within role
- Worked with other departments and companies to generate easy flow of communication for work to get done smoothly for all parties
Golf Course Outside Operations
Segregansett Country Club
Taunton, MA
04.2020 - 10.2022
- Identified needs of customers promptly and efficiently.
- Processed payments for green fees, carts rentals, range tokens.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Prepared and maintained scorecards, pencils, tees, divot tools and other supplies needed for play.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
Courier
FedEx Express
Raynham, MA
08.2019 - 09.2021
- Handled customer inquiries and resolved any issues or concerns regarding deliveries in a professional manner
- Operated company vehicles safely and efficiently, adhering to all traffic laws and regulations
- Collaborated with team members to optimize routes and improve delivery efficiency
- Loaded and unloaded packages and parcels with care and attention to detail
- Worked in team environment/always made sure team could perform duties to the best of everybody's ability
Golf Caddy
The Golf Club of Cape Cod
East Falmouth, MA
05.2015 - 09.2019
- Provided exceptional customer service to ensure a pleasant experience for all clients.
- Assisted golfers with decision-making strategy and course analysis.
- Fostered world-class service to patrons and golfers.
- Provided detailed knowledge of the rules of the game, etiquette and safety regulations.
- Located errant shots and suggested recovery strategies.
- Ensured adherence to golf etiquette and rules among players.
- Kept score for players and resolved any discrepancies.
- Measured yardages for golfers to ensure precise shot planning.
- Carried multiple sets of clubs during rounds for players who requested assistance.
- Monitored, located and retrieved errant shots.
- Advised players on club selection based on distance and course conditions.
Education
Bachelor of Science - Economics, Communications
Bridgewater State University
Bridgewater, MA12.2019
High School Diploma -
Taunton High School
Taunton, MA05.2015
Skills
- Problem Solving
- Attention to detail
- Time Management
- Microsoft Office
- Word
- Excel
- Motivated
- Organized
- Film
- Sports youth coaching
- Good Communication Skills
- Social Media
- Adaptability
Timeline
Premier Support Analyst
Granite Telecommunications
10.2021 - Current
Golf Course Outside Operations
Segregansett Country Club
04.2020 - 10.2022
Courier
FedEx Express
08.2019 - 09.2021
Golf Caddy
The Golf Club of Cape Cod
05.2015 - 09.2019
Bachelor of Science - Economics, Communications
Bridgewater State University
High School Diploma -
Taunton High School
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