Alex Carbajal
Las Vegas,NV
Summary
Dynamic Operations Manager with a proven track record at LAZ Parking LLC, excelling in process optimization and team leadership. Expert in inventory management and performance monitoring, I successfully reduced operational costs while enhancing customer satisfaction. Committed to fostering a collaborative work environment, I drive continuous improvements and empower staff through effective training and development initiatives.
Overview
21
21
years of professional experience
Work History
Operations Manager
LAZ Parking LLC
Las Vegas, NV
08.2022 - 12.2025
- Streamlined operational processes, enhancing efficiency across parking facility management.
- Developed and implemented staff training programs to improve service quality and customer satisfaction.
- Monitored daily operations, ensuring compliance with safety standards and company policies.
- Analyzed performance metrics to identify areas for improvement in parking operations.
- Coordinated with cross-functional teams to optimize resource allocation and workflow management.
- Led initiatives to reduce operational costs while maintaining high service levels.
- Mentored junior staff, fostering a culture of continuous improvement and teamwork.
- Oversaw inventory management systems, ensuring accurate tracking of supplies and equipment usage.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Operations Manager
CPR
LAs Vegas, NV
05.2020 - 07.2022
- Implemented inventory management systems, ensuring accurate tracking of supplies and equipment.
- Developed standard operating procedures, promoting consistency across multiple locations.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Assistant Executive Housekeepers
The Strat Hotel
Las Vegas, NV
02.2005 - 04.2020
- Supervised daily operations of housekeeping staff to ensure quality and efficiency.
- Developed and implemented training programs for new hires, enhancing team productivity.
- Coordinated inventory management for cleaning supplies, optimizing resource allocation.
- Streamlined communication between departments to improve service delivery and guest satisfaction.
- Resolved guest complaints promptly, fostering a positive experience and loyalty to the hotel.
- Analyzed housekeeping processes for continuous improvement, aligning with organizational goals and standards.
- Optimized departmental budget allocation through careful analysis of expense reports and adjustment of spending as necessary based on business needs.
- Collaborated with other department heads to resolve guest concerns quickly and efficiently, enhancing overall guest experience at the hotel.
- Assisted in recruiting, hiring, and onboarding new team members to ensure consistent staffing levels within the housekeeping department.
- Maintained strict compliance with OSHA regulations to ensure a safe working environment for staff members.
- Enhanced guest loyalty by consistently delivering personalized service and addressing specific needs or preferences during their stay.
- Implemented proactive preventative maintenance measures to reduce the need for costly repairs or replacements in guest rooms and common areas.
- Conducted thorough inspections of guest rooms and public spaces to guarantee adherence to quality standards and address any issues promptly.
- Facilitated interdepartmental communication by participating in regular management meetings, sharing insights on housekeeping operations, and collaborating on cross-functional projects.
- Evaluated employee performance regularly through formal reviews, providing constructive feedback for improvement while recognizing exceptional contributions to the team''s success.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Promoted a positive work environment through effective communication, teamwork, and recognition programs for outstanding employees.
- Streamlined housekeeping operations by developing efficient cleaning schedules and staff assignments.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Streamlined weekly cleaning schedule for [Number] employees.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Washed and put away kitchen dishes, utensils and glassware.
- Sorted, laundered and put away various laundry items.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Rotated linens in storerooms and replenished when supplies ran low.
- Polished fixtures to achieve professional shine and appearance.
Education
High School Diploma -
Silverado
Las Vegas, NV06-2001
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Project management
- Operations oversight
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Staff development
- MS office
- Goal setting
- Client relationships
- Inventory control
- Workflow optimization
- Strategic planning
- Project leadership
- Schedule management
- Performance management
- Health and safety compliance
- Workforce management
- Continuous improvements
- Quality assurance controls
- Onboarding and orientation
- Logistics management
- Cost reduction
- Purchasing and procurement
- Budget development and management
- Warehouse operations
- Cost control
- P&L management
- Expense reports
- Financial management
- FLUENT IN [LANGUAGE]
Accomplishments
- Generated $200,00 EBDAT for the company in 2025
- Earned the “Thank You” Award in 2025 for safety - Help put out an emergency fire in the parking garage. Client rewarded me $500
Languages
English
Full Professional
Timeline
Operations Manager
LAZ Parking LLC
08.2022 - 12.2025
Operations Manager
CPR
05.2020 - 07.2022
Assistant Executive Housekeepers
The Strat Hotel
02.2005 - 04.2020
High School Diploma -
Silverado