ALEX CRUZ
Sedro-Woolley,WA
Summary
Seasoned hard worker with six years of experience in fast-paced environments. Excellent communication and people skills. Track record of achieving exceptional results in warehouse and food industry. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
13
13
years of professional experience
Work History
Special Aquisition Services Manager
Rad Homes And Properties
05.2022 - Current
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Volunteer Firefighter/EMT-Basic
Whatcom Fire Distrct 7
08.2023 - 01.2024
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
Manager
Purely Northwest
11.2016 - 05.2022
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
- Established and updated work schedules to account for changing staff levels and expected workloads
General Labor Worker
Highline Pavemnet Miantainence
05.2016 - 10.2016
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Utilized hammers, saws, squares, levels and fastening devices to complete projects.
- Required dismantling and assembling machines to ensure cleanliness and peak performance.
- Experience working 60 plus hours weekly to meet demands and deadlines.
- Prepared variety of written communications, reports and documents to ensure smooth operations.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Server
Olive Garden
03.2012 - 08.2014
- Experience in food industry requires charisma and people skills that go in hand with solid communication to ensure 100% costumer satisfaction with product
- Monitor food distribution, ensuring that meals are delivered to correct recipients and that guidelines, such as those for special diets, are followed
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Some College (No Degree) - General
Skagit Valley College
Mount Vernon, WANo Degree - Highschool
Skagit Family Learning Center
Mount Vernon, WA06.2013
Skills
- Staff Management
- Strategic planning
- Policies and procedures
- Workflow Coordination
- Conflict and Complaint Resolution
- Good Telephone Etiquette
- Flexible and Adaptable
- Critical Thinking
- Problem-Solving
- Interpersonal Communication
- Vehicle extrication
- Fire prevention
- Fire suppression
- Basic life support
- Vital signs monitoring
- Emergency medical care
- Airway management
Timeline
Volunteer Firefighter/EMT-Basic
Whatcom Fire Distrct 7
08.2023 - 01.2024
Special Aquisition Services Manager
Rad Homes And Properties
05.2022 - Current
Manager
Purely Northwest
11.2016 - 05.2022
General Labor Worker
Highline Pavemnet Miantainence
05.2016 - 10.2016
Server
Olive Garden
03.2012 - 08.2014
Some College (No Degree) - General
Skagit Valley College
No Degree - Highschool
Skagit Family Learning Center
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