Alex Dalezine-Mungal
Orlando,FL
Summary
Dynamic professional with a proven track record in sales closing and exceptional customer service, notably at Arch Telecom Group. Excelled in staff training and network development, enhancing team performance and customer satisfaction. Skilled in maintenance & repair, ensuring operational efficiency. Achieved significant escalations reduction, Multiple Certfications & Licenses demonstrating analytical prowess and a commitment to excellence.
Overview
2
2
years of professional experience
Work History
Sales Representative
Arch Telecom Group
Saint Cloud, FL
10.2024 - Current
- Identified needs and recommended tailored wireless solutions to customers while upselling premium products and services.
- Reduced escalations through reassuring and overturning.
- Educated customers on complex service plans, device options, and ensured informed decision-making.
- Demonstrated a commitment to exceptional customer service by extending support beyond the store.
- Adopted an authentic-driven sales strategy, balancing customer advocacy, and focusing mainly on.
Server/Barista Trainer
HMS Host International
Orlando, FL
02.2024 - 11.2024
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Supervised, evaluated or referred instructors to skill development classes.
- Followed health safety guidelines when preparing and serving food products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Belt Technician
Vanderlande
Orlando, FL
02.2024 - 11.2024
- Assisted in developing preventive maintenance programs for conveyor systems.
- Provided technical support for troubleshooting issues related to belt-driven machines.
- Performed periodic inspections of conveyor systems to identify and replace worn or damaged belts.
Manager
Culver's Restaurant
Kissimmee, FL
08.2022 - 02.2024
- Recruited and hired qualified candidates to fill open positions.
- Organized inventory of supplies necessary for job completion.
- Assisted in resolving customer complaints or issues quickly and efficiently.
Education
Bachelors Equivalent - Real Estate
FL SCHOOL OF REAL ESTATE
Orlando, FL09-2024
High School Diploma -
Tohopekaliga High School
Kissimmee, FL05-2024
Skills
- Sales closing
- Network development
- Staff training
- Customer service
- Safe food handling
- Transaction processing
- Analytical
- Maintenance & repair
Certifications & Licenses
- Active Real Estate License #SL3621312 | Expiration: 3/31/26
- Pursuing Mortgage Loan Originator License | ETA Sept 2025
- Business Entrepreneurship Certfied | Microsoft Certified | Serv-Safe Certified
- Member of CFRI (Central FL Realty Investors) | Active Wholesale Investor [Owner of TrueMotionGroup LLC]
References
- Jaymari Lopez (Arch Telecom Manager) Cell: 321-402-8767
- Youseff Nordine (HMS Host Supervisor) Cell: 407-738-6628
- Santiago Varela (Culvers General Manager) Cell: 407-868-7623
Timeline
Sales Representative
Arch Telecom Group
10.2024 - Current
Server/Barista Trainer
HMS Host International
02.2024 - 11.2024
Belt Technician
Vanderlande
02.2024 - 11.2024
Manager
Culver's Restaurant
08.2022 - 02.2024
Bachelors Equivalent - Real Estate
FL SCHOOL OF REAL ESTATE
High School Diploma -
Tohopekaliga High School
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