Alex Doctolero
Sacramento,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
15
15
years of professional experience
Work History
Territory Account Manager
Sleepcare Source
11.2017 - Current
- Organize territory to call on referrals to include but not limited to: Doctor offices (Family Practice, Internal Medicine, Cardiology, Pulmonology), Hospitals, SNF's, Home Health companies, Discharge Planners; Schedule In-services with referrals to discuss company's products and services; Educate and follow up with referral sources on necessary elements required to successfully bill insurance companies; Take On-Call rotation willingly; Meet monthly goals as outlined by management.
- Developed and presented talks on available products and services that could meet current business needs.
- Managed over 70 accounts within Greater sacramento territory.
- Delivered engaging presentations demonstrating product features and benefits that resonate with clients'' unique requirements.
- Streamlined internal processes, resulting in improved communication and increased efficiency among team members.
- Adhered to state and federal regulations covering industry activities.
- Expanded client base by identifying and targeting prospective customers within the assigned territory.
- Organized regular meetings with existing clients to address their needs and identify upselling opportunities.
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Assisted physicians with patient education efforts, providing resources and support as needed.
- Regularly exceeded sales targets by establishing rapport with new clients while maintaining long-lasting relationships with existing ones.
- Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
- Conducted market research on competitor products and services, informing tailored sales pitches and strategies.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Outbound warehouse associate
Slakey Brothers
09.2016 - 11.2017
- Shipping/receiving HVAC and plumbing supplies
- Structuring pallets of our merchandise in a safe and organized way to ensure the highest quality assurance to our customers
- Picking, packaging, and loading trucks.
- Maximized order fulfillment speed by consistently meeting or exceeding daily performance metrics set by management.
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
- Checked and rechecked orders before packaging and shipping items.
- Reduced errors in shipments by double-checking orders before loading onto delivery trucks.
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Maintained a clean and safe work environment, adhering to OSHA safety guidelines at all times.
- Provided excellent customer service when interacting with truck drivers during pickup, ensuring a smooth transaction process from start to finish.
- Used correct, safe processes for operating material handling forklifts, pallet jacks and hand trucks.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
General Merch. Supervisor
Sam's Club
Sacramento, CA
09.2009 - 09.2016
- Manage a crew of 20, fill out daily safety logs to remain compliant with OSHA, check and send out emails daily to communicate with team, push sales by visually merchandising inventory to catch the customer's attention, going from business to business promoting Sam's Club and our benefits, communicating with customers to ensure satisfaction, hiring applicants, teaching and training to offer growth within the business.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Assisted in the hiring process for new night crew employees, contributing to the development of a strong team dynamic.
- Developed contingency plans for unexpected staffing shortages, ensuring adequate coverage and maintaining smooth operations during overnight shifts.
- Conducted regular performance evaluations for night crew members, providing constructive feedback and opportunities for growth.
- Boosted team morale, fostering a supportive work environment through open communication and staff recognition.
Education
Diploma -
Monterey Trail
sac, CA08.2008
Skills
- Sales Presentations
- Strategic Planning
- Relationship Building
- Goals and performance
- Customer Relationship Management
- Goal Setting
- Product and Service Sales
- Territory Management
- Client acquisition
- Staff Development
- Cold-calling
References
- Xue Vang, 916-583-4539
- Carlos Chaveste, 916-889-1306
- Tran Lai, (916) 500-4877
Timeline
Territory Account Manager
Sleepcare Source
11.2017 - Current
Outbound warehouse associate
Slakey Brothers
09.2016 - 11.2017
General Merch. Supervisor
Sam's Club
09.2009 - 09.2016
Diploma -
Monterey Trail