Alex Drago
Loudon,NH
Summary
Dynamic and results-driven professional with extensive experience at Lowes, excelling in customer service and cash handling. Proven track record in training and mentoring teams, enhancing operational efficiency, and resolving customer concerns with empathy. Adept at multitasking and maintaining high standards in fast-paced environments, ensuring exceptional shopping experiences.
Overview
5
5
years of professional experience
Work History
Head Cashier
Lowes
Concord, NH
07.2021 - Current
- Supervised daily cash register operations and ensured accurate financial transactions.
- Trained and mentored cashiers on customer service best practices and checkout procedures.
- Implemented efficient cash handling processes to minimize discrepancies and improve accuracy.
- Resolved customer inquiries and complaints to enhance overall shopping experience.
- Coordinated schedules for cashier team, ensuring adequate coverage during peak hours.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
Appliance Sales Associate
Lowes
Concord, NH
10.2023 - 03.2024
- Assisted customers in selecting appliances to meet their needs and preferences.
- Demonstrated appliance features and functionality to enhance customer understanding.
- Maintained product displays to ensure an organized and appealing sales floor.
- Processed sales transactions accurately, ensuring customer satisfaction during checkout.
Cashier
Lowes
Concord, NH
01.2021 - 07.2021
- Processed transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and location guidance.
- Maintained organized checkout areas for enhanced customer experience.
- Handled cash, credit, and refunds accurately during busy periods.
- Trained new cashiers on procedures and customer service standards.
- Collaborated with team members to ensure smooth operational flow.
- Resolved customer issues promptly to maintain satisfaction levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Merrimack Valley High School
Penacook, NH06-2018
Skills
Customer service
Positive attitude
Time management strength
Store opening/closing procedures
Cash handling
Multi-tasking skill
Employee training
Adaptability and dependability
Customer service management
Team leadership
Training and coaching
Customer relations
Point of sale operation
Timeline
Appliance Sales Associate
Lowes
10.2023 - 03.2024
Head Cashier
Lowes
07.2021 - Current
Cashier
Lowes
01.2021 - 07.2021
High School Diploma -
Merrimack Valley High School