Summary
Overview
Work History
Education
Skills
Timeline
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Alex Durden

Austin,TX

Summary

Well-rounded, seasoned service industry & sales professional with strong communication and interpersonal skills. Looking for the opportunity to build and strengthen the customer base of an established brand while advancing my career goals. I bring passion and integrity in my work, a fun, positive attitude and a nuanced understanding of customer service and expectations. I am a versatile, hard worker unafraid of new challenges and concepts.

Overview

10
10
years of professional experience

Work History

Bartender

Miraval
Austin, TX
10.2025 - Current
  • Managed setup and breakdown of restaurant bar and pool bar operations
  • Memorized two distinct cocktail menus
  • Performed food preparation and service at pool bar efficiently
  • Assisted management with inventory counting to maintain accurate stock levels
  • Crafted and served cocktails in high-volume environment, meeting guest expectations
  • Provided exceptional service to enhance guest experiences

Captain

Hestia ✽
Austin, Texas
11.2023 - 01.2025
  • Developed sommelier-level knowledge of Hestia's renowned wine program- memorizing new brands & grape varietals weekly, often on a last minute basis as wines frequently rotated
  • Served as captain over our 13 course tasting menu with wine pairings- gave Michelin star-awarded service

Carrier Sales Representative

Arrive Logistics
Austin, TX
01.2023 - 11.2023
  • Tracked shipments from pickup to delivery, communicating accurate load, appointment & rate information with carrier.
  • Negotiated rates with carriers and communicated details to sales team
  • Developed & negotiated committed capacity networks with carriers to generate consistent revenue & commission
  • Coordinated with sales, network and operations teams to develop network capabilities.
  • Utilized strategic sales techniques and worked directly with strategic sales team to develop & fully utilize carrier capacity.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.

Server / Garden Manager

Trattoria Sofia
Houston, TX
11.2021 - 12.2022
  • Took on the paid role of garden manager with full creative control over all plants and garden features including building & maintaining a koi pond at request of investor, designing container gardens and maintaining landscape shrubbery
  • Helped open the restaurant from day 1, became a core team member/trainer and regularly opened/closed shifts
  • Helped create the training program that is used today to train new hires
  • Attended weekly wine classes and memorized details of dozens of regions & tasting notes for a menu boasting Houston's largest selection of Italian red wines

Server

One Fifth
Houston, TX
03.2021 - 11.2021
  • Worked throughout 3 transitions of restaurant concepts and memorized 3 entirely new menus of food & drinks in an established and well known Houston food institution.
  • Participated in weekly wine tastings & increased knowledge of wines from around the world.
  • Provided exceptional service to high volume of daily customers.

Server

Verdine
Houston, TX
08.2020 - 03.2021
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Greeted & sat guests, answered phones and entered Uber Eats orders all while maintaining full service of tables.
  • Was responsible for making wine cocktails, pouring beer & executing wine service.
  • Handled guests' highly specific allergy and dietary restrictions as they pertained to dining in a vegan restaurant.

Legal Assistant

Kherkher Garcia Law Firm
Houston, TX
03.2020 - 08.2020
  • Filed pleadings and required paperwork with court clerk according to strict deadlines.
  • Corresponded daily with clients and attorneys.
  • Assisted litigation team with trial preparation by conducting research and drafting court documents.
  • Performed intake and conducted client interviews, providing documents in both English and Spanish.
  • Used computer databases and tax / legal filings to locate persons and compile information for investigations.
  • Maintained knowledge on case status, reviewing relevant records and reporting back to clients.
  • Sent daily reports of activities and goals completed.

Server

Eunice
Houston, TX
03.2019 - 03.2020
  • Educated guests on seasonal / du jour specials and menu offerings
  • Led closing duties, including restocking items and signing out other servers
  • Discussed alternative selections with chefs for guests with food allergies or dietary restrictions
  • Consistently recommended / requested for exceptional service
  • Trained newly hired employees

Server

Whiskey Cake Kitchen & Bar
Katy, TX
03.2017 - 07.2018
  • Educated guests on daily specials and seasonally rotating/local appetizers, entrees, cocktails and desserts.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Completed opening and closing checklists.
  • Was the dedicated daily gardener & landscaper for the large vegetable/herb garden.
  • Helped serve bi-monthly 5 course whiskey pairing dinners.
  • Created floor charts / assigned sidework as opener/closer.
  • General FOH/BOH deep cleaning.
  • Effectively handling guests' specific requests in a high-volume, upscale environment.

Server / Bartender

J. Alexander's Restaurant
Houston, TX
02.2016 - 01.2017
  • Maintained full knowledge of all current & seasonal menu items, contents and preparation methods. 
  • Prepared cocktails & wine service. 
  • Upheld a high standard of cleanliness in all work areas. 
  • Maintained bar stocks, replenishing daily as necessary. 
  • Served each guest with a sincere, positive, pleasant and enthusiastic attitude. Made engaging connections with guests to create loyalty. 
  • Upheld J. Alexander's 32 points of service while serving guests.

Education

High School Diploma - undefined

Cinco Ranch High School
2012

Skills

  • Committed team player
  • Organized & efficient in any field
  • Courteous, professional demeanor
  • Top-Tier, full service dining/sales background
  • Strong communication skills

Timeline

Bartender

Miraval
10.2025 - Current

Captain

Hestia ✽
11.2023 - 01.2025

Carrier Sales Representative

Arrive Logistics
01.2023 - 11.2023

Server / Garden Manager

Trattoria Sofia
11.2021 - 12.2022

Server

One Fifth
03.2021 - 11.2021

Server

Verdine
08.2020 - 03.2021

Legal Assistant

Kherkher Garcia Law Firm
03.2020 - 08.2020

Server

Eunice
03.2019 - 03.2020

Server

Whiskey Cake Kitchen & Bar
03.2017 - 07.2018

Server / Bartender

J. Alexander's Restaurant
02.2016 - 01.2017

High School Diploma - undefined

Cinco Ranch High School
Alex Durden