ALEX FEDIN
Chapel Hill,NC
Summary
Highly skilled Field Service Engineer with over 7 years of experience in the medical, laboratory, and research equipment sectors. Proven expertise in troubleshooting, repairing, and maintaining complex instruments, including medical and research equipment. Recognized for delivering exceptional customer service, providing timely solutions, and cultivating strong client relationships. Adept at thriving in dynamic environments, managing multiple service calls, and enhancing operational efficiency. US citizen.
Overview
18
18
years of professional experience
Work History
Field Service Engineer
Hemosonics LLC
08.2022 - Current
- Supported the installation, validation, and troubleshooting of Quantra Hemostasis Analyzers, ensuring optimal functionality and customer satisfaction
- Delivered on-site service and support for Hemosonics equipment, resolving issues promptly and reducing downtime
- Performed hardware and software upgrades, preventive maintenance, and repairs on customer and demo instruments
- Provided training for customers and internal teams, improving operational efficiency and user proficiency
- Established long-term customer relationships by delivering exceptional service during on-site visits.
Field Service Engineer
Alpha Nano Tech LLC
10.2021 - 05.2022
- Provided remote and on-site troubleshooting and support for Zetaview Nanoparticle Tracking Analysis (NTA) microscopes, resolving technical issues swiftly
- Conducted preventive maintenance, installation, and repair on NTA systems, performing an average of 10 customer visits per month across the U.S And Canada
- Reduced customer request turnaround time by 35% through improved service processes and efficient issue resolution
- Supported clients with sample analysis and research activities, ensuring high-quality results and customer satisfaction.
Head of Analytics
Hals Development
12.2010 - 04.2020
- Promoted from Senior Analyst to Head of Analytics after 3 years of service
- Developed analytical models and tools to optimize large-scale engineering projects, including the Sochi Olympics and key developments in Moscow
- Streamlined project reporting and decision-making, reducing turnaround time by 25%
- Engineered a vendor selection model, analyzing 1,000+ contracts, saving $50M+ through data-driven procurement optimization
- Automated data validation using Python and SQL, improving client base analysis and increasing sales by 11% ($25M)
- Conducted feasibility analyses for 26 construction projects, ensuring resource optimization and budget compliance
- Produced technical reports and business cases, providing engineering insights to senior leadership.
Tech & Production Analytics Lead
Stroyinvest
08.2006 - 11.2010
- Analyzed technical solutions during construction phases, identifying optimization opportunities that led to 15% cost savings
- Developed a multi-vendor procurement model, achieving 10%+ savings on project budgets through data-driven vendor selection
- Aggregated and analyzed budget, performance, and expenditure data to ensure alignment with project estimates and financial targets
- Created and managed comprehensive project plans, including engineering designs, financial estimates, and quality assurance (QA/QC) protocols
- Delivered detailed construction plans and execution strategies, ensuring technical feasibility and project efficiency.
Education
Master of Science - Mechanical Engineering
Bauman Moscow State Technical University
Moscow07-2006
Skills
- Equipment installation and repair
- Customer service
- Remote support
- Equipment testing
- Troubleshooting and repair
- Mechanical troubleshooting
- Preventive Maintenance
- Equipment installation
- Customer management
- Service documentation
- On-site support
- Software installation
Languages
English
Full Professional
Russian
Native or Bilingual
Timeline
Field Service Engineer
Hemosonics LLC
08.2022 - Current
Field Service Engineer
Alpha Nano Tech LLC
10.2021 - 05.2022
Head of Analytics
Hals Development
12.2010 - 04.2020
Tech & Production Analytics Lead
Stroyinvest
08.2006 - 11.2010
Master of Science - Mechanical Engineering
Bauman Moscow State Technical University
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