Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alex Finney

Lynnwood,WA

Summary

Detail-oriented operations and client services professional with experience in healthcare administration, office management, and member-facing support. Known for strong organizational skills, comfort with numbers, and the ability to manage complex workflows while maintaining professionalism and compliance.

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Mindful Support Services
07.2025 - Current
  • Create and maintain office schedules using ADP
  • Manage assigned provider cohort and provide operational support
  • Prepare metrics materials for provider meetings
  • Participate in management meetings and process improvement efforts

Lead Provider Support Specialist

Mindful Support Services
02.2023 - 06.2025
  • Provided front-line client and provider support in a HIPAA-compliant environment
  • Processed payments, updated insurance information, and verified network eligibility
  • Trained and onboarded new Provider Support Specialists
  • Managed multiple workflows requiring accuracy and adaptability

Hostess

Chaumette Winery
07.2021 - 01.2023
  • Managed reservations, seating flow, and guest communication
  • Answered phones, processed to-go orders, and supported front-of-house operations

Education

High School Diploma -

Farmington Senior High School
Farmington, MO
01.2020

Skills

  • Office & Operations Management
  • Scheduling & ADP
  • Excel (Intermediate)
  • Numerical Accuracy
  • HIPAA Compliance
  • Client Escalation Management
  • Workflow Adherence
  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Workload management
  • Conflict resolution
  • Team building
  • Employee scheduling
  • Customer rapport
  • Recruiting and interviewing
  • Policy enforcement
  • Employee performance evaluations

Timeline

Assistant Manager

Mindful Support Services
07.2025 - Current

Lead Provider Support Specialist

Mindful Support Services
02.2023 - 06.2025

Hostess

Chaumette Winery
07.2021 - 01.2023

High School Diploma -

Farmington Senior High School
Alex Finney