Alex Flores
Chicago,IL
Summary
Customer service advocate with years of customer service experience creating a unmatched experience for customers also Veteran of United States Army a truck driver serving 6 years enlisted in 2018 becoming Sergeant in 2022 providing leadership and guidance for soldiers then honorable discharge in 2024 .
Overview
7
7
years of professional experience
Work History
Customer Service Referral Coordinator
Oak Street Health
04.2022 - Current
- Processing referrals and diagnostic orders
- Communicate referral information to patients
- Obtain prior authorization for referrals and diagnostic orders
- Requesting medical documents and uploading medical documents to support a case to be authorized
- Verifying specialist and facility information
- Collaborating with other teams within Company
- Interacting with other external partner and customers
- Problem resolution and deescalating calls for a first call resolution
- Proper Customer service etiquette
US Army Motor Transport Operator Sergeant 88M
US Army National Guard
08.2018 - 08.2024
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing leadership,support and guidance.
- Safely transported personnel and cargo under various conditions, adhering to strict safety protocols.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained proficiency in tactical planning options and convoy defense techniques.
- Supervising team of 8-16 soldiers training,developing and Coaching.
- Completing Evaluations for Soldiers
- Reporting attendance to Unit Commander
Contact Center Service Advocate
Oak Street Health
05.2019 - 04.2022
- Appointment scheduling
- Customer interaction
- Data Entry
- Communication
- Problem resolution
- Collaboration
- Follow up
- Documentation
Education
US Army Basic Leadership Course
Fort Mccoy,WI05-2023
High School Diploma -
George Westinghouse College Prep
Chicago, IL06-2018
Skills
active listening, empathy, problem-solving, and effective communication
Timeline
Customer Service Referral Coordinator
Oak Street Health
04.2022 - Current
Contact Center Service Advocate
Oak Street Health
05.2019 - 04.2022
US Army Motor Transport Operator Sergeant 88M
US Army National Guard
08.2018 - 08.2024
US Army Basic Leadership Course
High School Diploma -
George Westinghouse College Prep