Summary
Overview
Work History
Education
Skills
Timeline
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Alex Gambrell

Knoxville,TN

Summary

Customer service representative with a track record of delivering exceptional customer satisfaction. Proficient in clerical tasks and highly organized. Reliable, proactive, and punctual team player.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Cash Express, LLC
Springfield, TN
01.2024 - 04.2024
  • Maintained accurate records in computer database system during loan origination process.
  • Analyzed loan applications and supporting documents to determine eligibility for approval.
  • Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
  • Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Capitalized on sales opportunities with new leads and referrals using strong negotiation skills.

Retail Sales Associate

Cracker Barrel
White House, TN
07.2023 - 01.2024
  • Completed transactions in an efficient and accurate manner while providing excellent customer service.
  • Greeted each customer and monitored sales floor to identify customers in need of assistance, helping boost customer satisfaction and retention.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Personal Shopper

Instacart (COVID-19)
Lebanon, TN
12.2019 - 12.2022
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Developed relationships with loyal shoppers by providing personalized shopping experiences.
  • Resolved customer complaints in a polite and professional manner.

Front Service Clerk

Publix
Hermitage, TN
09.2017 - 11.2018
  • Provided excellent customer service by responding to inquiries promptly and courteously.
  • Conducted price checks on items when requested by customers.
  • Maintained cleanliness of the front-end area of the store by sweeping, mopping, dusting.

Education

High School Diploma -

John Overton High School
Nashville, TN
05-2016

Skills

  • Microsoft Office
  • Documentation
  • Customer service
  • Conflict-Resolution
  • Communication
  • Interpersonal Skills
  • Complaint Handling
  • Team training and development
  • Client Engagement
  • Team Collaboration

Timeline

Assistant Manager

Cash Express, LLC
01.2024 - 04.2024

Retail Sales Associate

Cracker Barrel
07.2023 - 01.2024

Personal Shopper

Instacart (COVID-19)
12.2019 - 12.2022

Front Service Clerk

Publix
09.2017 - 11.2018

High School Diploma -

John Overton High School

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Alex Gambrell