Alex Gambrell
Knoxville,TN
Summary
Customer service representative with a track record of delivering exceptional customer satisfaction. Proficient in clerical tasks and highly organized. Reliable, proactive, and punctual team player.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Cash Express, LLC
Springfield, TN
01.2024 - 04.2024
- Maintained accurate records in computer database system during loan origination process.
- Analyzed loan applications and supporting documents to determine eligibility for approval.
- Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
- Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Capitalized on sales opportunities with new leads and referrals using strong negotiation skills.
Retail Sales Associate
Cracker Barrel
White House, TN
07.2023 - 01.2024
- Completed transactions in an efficient and accurate manner while providing excellent customer service.
- Greeted each customer and monitored sales floor to identify customers in need of assistance, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Personal Shopper
Instacart (COVID-19)
Lebanon, TN
12.2019 - 12.2022
- Maintained a high level of customer service while ensuring customer satisfaction.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Resolved customer complaints in a polite and professional manner.
Front Service Clerk
Publix
Hermitage, TN
09.2017 - 11.2018
- Provided excellent customer service by responding to inquiries promptly and courteously.
- Conducted price checks on items when requested by customers.
- Maintained cleanliness of the front-end area of the store by sweeping, mopping, dusting.
Education
High School Diploma -
John Overton High School
Nashville, TN05-2016
Skills
- Microsoft Office
- Documentation
- Customer service
- Conflict-Resolution
- Communication
- Interpersonal Skills
- Complaint Handling
- Team training and development
- Client Engagement
- Team Collaboration
Timeline
Assistant Manager
Cash Express, LLC
01.2024 - 04.2024
Retail Sales Associate
Cracker Barrel
07.2023 - 01.2024
Personal Shopper
Instacart (COVID-19)
12.2019 - 12.2022
Front Service Clerk
Publix
09.2017 - 11.2018
High School Diploma -
John Overton High School
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