Alex Garrett

- Delivered world-class service by managing a dedicated portfolio of clients, ensuring each received timely and accurate product delivery, restocking, and safety support tailored to their needs.

- Met with customers on-site regularly to review and enhance their first aid and safety programs, providing guidance and solutions that aligned with regulatory requirements and promoted a safer workplace.

- Engaged in consistent communication with clients through calls, emails, and in-person visits, addressing service inquiries, resolving issues, and maintaining strong client relationships.

- Drove sales growth by identifying and capitalizing on new sales opportunities, upselling products and services, and introducing clients to Cintas' expanded product lines.

- Successfully hit and exceeded all monthly and annual sales targets every year, consistently surpassing performance expectations and ranking as a top performer within the country.

- Worked collaboratively with the service and operations teams to ensure seamless, on-time delivery of first aid products, creating a smooth and reliable experience for all clients.

*Key Achievements:*

- Awarded for Winners Circle every year, finishing as a top employee which includes a yearly raise.
- Increased client retention rate providing proactive and responsive customer service, leading to long-term partnerships and additional services added on contract
- Recognized for exemplary customer satisfaction scores and consistently high performance reviews.

Erieview Tower-Facility Technician (June 2017-November 2017) Responsible for inspecting and maintaining major equipment for the Galleria and the Erieview Tower. Performing maintenance on HVAC BAS systems, also including duties in regards to anything plumbing/ pipefitting, painting, electrical, drywall and any other tasks as needed.

MRI Software - Facility Technician (November 2017 - July, 2018) Overseeing and responsible for all maintenance related needs and services, from using the Building automation application “Niagra” to plumbing, carpentry, painting, electrical, shipping and receiving via Fed Ex. Operating forklift and lifts on a regular basis for required tasks, orchestrate and plan ahead for preventative maintenance duties for future, and any other service needs the employer may request