Alex george
Maverik Adventure's First Stop
Ogden,UT
2027
years of professional experience
Experienced operations manager delivering strong team leadership, customer service, safety compliance, and inventory control. Known for streamlining daily workflows, improving store organization, and keeping front-end operations running smoothly.
Work History
Operations Manager
- Managed daily store operations, ensuring customer service, food safety, and compliance with company standards.
- Oversaw inventory ordering, stock replenishment, and merchandising to maintain accurate, organized sales floors.
- Coordinated staff schedules, task assignments, and workflow to support consistent store coverage.
- Streamlined front-end processes to improve checkout speed, transaction accuracy, and guest satisfaction.
- Trained team members on cash handling, safety procedures, and operational policies.
- Monitored fuel, food service, and retail areas to identify issues and maintain clean, secure conditions.
Receiving Associate
1 Year 11 Months- Unloaded incoming shipments and staged merchandise for efficient backroom processing.
- Verified purchase orders against delivered freight to confirm accuracy and spot shortages.
- Inspected products for damage, quality issues, and packaging discrepancies before stocking.
- Scanned merchandise using handheld devices to update inventory and receiving records.
- Operated pallet jack equipment to move heavy freight safely through receiving areas.
Customer Service Manager
4 Years 4 Months- Managed escalated customer concerns, delivering timely resolutions across store departments.
- Supervised front-end associates, ensuring consistent service standards and workflow coverage.
- Trained team members on POS procedures, returns, and customer interaction protocols.
- Coordinated daily service operations, balancing staffing needs with customer demand.
- Communicated policy guidance to associates, maintaining compliance with store procedures.
Forklift Operator
1 Year 1 Month- Operated forklift to move materials safely between production, storage, and shipping areas.
- Inspected equipment before use and reported maintenance issues promptly.
- Loaded and unloaded trailers while protecting product integrity and workplace safety.
- Staged finished goods for accurate shipping and receiving workflows.
Shift Manager
3 Years 8 Months- Directed daily store operations, maintaining smooth workflow across sales floor, inventory, and front-end functions.
- Supervised associates, assigned tasks, and reinforced service expectations during high-volume shifts.
- Monitored safety and compliance standards, addressing hazards and supporting incident prevention practices.
- Coordinated scheduling and shift coverage to maintain operational readiness and consistent staffing.
- Resolved customer concerns promptly, escalating complex issues to protect service quality.
- Reviewed stock levels and replenishment needs, supporting timely merchandise flow and product availability.
Education
High School Diploma
Skills
Problem-solving
Team leadership
Operations management
Customer service
Loading and unloading
Forklift operator certification
Forklift operation
Shipping and receiving
Timeline
Receiving Associate
Lowe's
08.2021 - 07.2023Read More
Customer Service Manager
Home Depot
03.2017 - 07.2021Read More
Forklift Operator
Lifetime Products
02.2017 - 03.2018Read More
Shift Manager
Walmart
04.2013 - 12.2016Read More
Operations Manager
Maverik Adventure's First Stop
2023 - CurrentRead More
Hart High
High School Diploma
Read More