Alex Gonzalez
Miami
Summary
Dynamic professional with a proven track record in document preparation and exceptional customer service, demonstrated at Accounting Pro Royalty. Skilled in organization and problem-solving, adept at multitasking efficiently. Increased client satisfaction through accurate and timely services, showcasing an ability to thrive in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Tax Preparer
Accounting Pro Royalty
11.2024 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Sales Associate
Wendys Fast Food
05.2022 - 09.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Hot Topic
01.2024 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Highschool Diploma - Sales
FLVS
Miami, FLSkills
- Organization skills
- Document preparation
- Great Customer service experiences
- Problem solver
- Multi task efficient
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Tax Preparer
Accounting Pro Royalty
11.2024 - Current
Cashier
Hot Topic
01.2024 - 04.2024
Sales Associate
Wendys Fast Food
05.2022 - 09.2025
Highschool Diploma - Sales
FLVS
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