Alex Gronefeld
Saint Clair Shores,MI
Summary
Seasoned Restaurant Manager at J. Alexander's Restaurant, adept in team management and customer engagement, enhanced operational efficiency and fostered a culture of excellence. Demonstrated expertise in problem-solving and effective communication, achieving a warranty percentage of under 1% at Safelite Auto Glass. Proven track record in improving client relations and consistently meeting performance metrics at LoanCraft.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
J. Alexander's Restaurant
West Bloomfield, MI
12.2021 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service in a location that reaches $12 million dollars yearly in sales.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
Auto Glass Technician
Safelite Auto Glass
Clinton Township, MI
05.2019 - 12.2021
- Replace and install windshields for thousands of different makes and model vehicles with precision and efficiency while maintaining a high quality of work maintaining a warranty percentage of under 1%.
- Understanding and setting realistic goals for staying consistently punctual for each customer by contacting all customers daily and notifying a details and terms for service that a costumer can count on and is considerate to the individual.
- Adapt to new situations and environments daily such as hazardous working conditions, finding solutions for an upset customer, and create a comfortable and safe environment for the job, so it can be completed professionally and predictably.
- Having an in-depth understanding of all products used in the installation of new glass inventory, for example; if a customer has any concerns or questions about the safety or maintenance of the product or installation they are able to trust me to confidently inform or assure them of any issue; and upselling for the company to help bring in revenue and increase word of mouth advertising with additional products that display logos, etc.
Licensed Loan Originator
LoanCraft
Troy, MI
02.2018 - 02.2019
- Maintain up to date information and knowledgeable insight on all laws or benefits relating to and assisting with any and all steps and procedures involved in originating HELOC products for customers of Huntington Bank.
- Forethought to see a big project start to finish and a good grasp on multitasking while collaborating with others. In that, understanding a vast amount of new information and adapting to a constant change of information relating to day-to-day tasks.
- Receiving data and detail-oriented information and relating that to customers who are not as well versed in the specifics of applying for or obtaining a loan or HELOC.
- Managed a high volume of 50+ applications daily, consistently meeting or exceeding company performance metrics.
Education
Associate of Science - Health Sciences
Macomb Community College
Clinton Township, MISkills
- Team Management
- Customer Engagement
- Coaching and Mentoring
- Reliable and Accountable
- Goal-oriented mindset
- Client Relations
- Problem-Solving
- Effective Communication
Timeline
Restaurant Manager
J. Alexander's Restaurant
12.2021 - Current
Auto Glass Technician
Safelite Auto Glass
05.2019 - 12.2021
Licensed Loan Originator
LoanCraft
02.2018 - 02.2019
Associate of Science - Health Sciences
Macomb Community College