Alex Gutheil
Aurora,CO
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
TTEC
10.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Paraprofessional
Arickaree School District R-2
08.2020 - 08.2022
- Planned and led activities to develop students' physical, emotional and social growth.
- Evaluated individual student needs and assessed academic and social situations to address challenges and goals.
- Cleaned and organized classrooms, materials and supplies.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
Store Manager
Anton Supers
11.2019 - 08.2020
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Dispatcher
Broyles Transportation
08.2019 - 05.2020
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Managed daily delivery and work schedules to maximize coverage.
- Supervised driver dispatching, route planning and vehicle tracking for over 30 drivers.
- Worked closely with transportation supervisor to dispatch and assign loads.
Customer Service Representative
BI Incorporated
03.2013 - 10.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Prairie View High School
Henderson, CO08.2009
Skills
- Activity oversight
- Safety understanding
- IEP familiarity
- Educational support
- First aid and CPR certified
- Clerical support
- Quality control
- Project management abilities
- Data evaluation
- Problem-solving abilities
- Call Center Operations
- High-energy attitude
- Adaptive team player
- Microsoft Office expertise
- Technologically savvy
Timeline
Customer Service Representative
TTEC
10.2022 - 08.2023
Paraprofessional
Arickaree School District R-2
08.2020 - 08.2022
Store Manager
Anton Supers
11.2019 - 08.2020
Dispatcher
Broyles Transportation
08.2019 - 05.2020
Customer Service Representative
BI Incorporated
03.2013 - 10.2019
High School Diploma -
Prairie View High School