Lamonte Smith
Bronx,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Customer Service Representative
NYC 311 Call Center
Brooklyn, NY
10.2020 - 05.2025
- Process tickets for Calls
- Responded to inbound calls for the City of New York, delivering high-quality support and assistance.
- Supported 911 operations by delivering essential assistance in emergency situations.
- Excelled in offering empathetic and compassionate customer service to improve customer experience.
Dunkin Donuts Manager
Dunkin' Donuts
Raleigh, NC
08.2015 - 08.2020
- Oversaw inventory management and maintained stock levels for supplies.
- Demonstrated exceptional communication skills to effectively lead and build cohesive teams, enhancing overall store performance.
- Delivered dependable and precise customer service in a dynamic, fast-paced setting.
- Supervised team proficiently to achieve operational goals.
- Supervised daily operations and ensured adherence to company standards.
- Managed staff schedules and coordinated training for new team members.
Group Home Staff Member
Holly Hill Child & Family Solutions
Raleigh, Nc
01.2007 - 02.2015
- Assisted residents with daily living activities and personal care tasks.
- Monitored resident behavior and reported changes to the care team.
- Implemented engaging recreational activities to promote social skills.
- Maintained a safe and clean living environment for all residents.
- Collaborated with team members to develop individualized care plans.
- Provided emotional support and encouragement during challenging situations.
- Documented daily activities and incidents in resident records accurately.
- Monitored resident safety and well-being on a 24 and 7 basis.
- Maintained accurate records of resident activities, behavior, and progress.
- Coordinated transportation for appointments or outings for residents.
- Provided direct care to residents, including personal hygiene and daily living skills.
- Encouraged positive behaviors through reward systems.
Education
Bachelor of Science - Rehabilitation Science
Shaw University
Raleigh, NC 09.2007 - 02.2009
High School Diploma -
East Wake School Of Arts, Educatio
Wendell, NC06-2006
Skills
- Customer service
- Ticket processing
- Emergency response
- Inventory management
- Team leadership
- Operational oversight
- Conflict resolution
- Communication skills
- Time management
- Documentation accuracy
- Training coordination
- Emotional support
- Safety monitoring
- Problem solving
- Stress management
- Client relations
- Personal care
- Behavior monitoring
- Recreational activity planning
- Team collaboration
- Transportation coordination
- First aid and CPR
- Safety compliance
- Motivational support
Certification
Food Handler Certification, ServSafe
Timeline
Customer Service Representative
NYC 311 Call Center
10.2020 - 05.2025
Dunkin Donuts Manager
Dunkin' Donuts
08.2015 - 08.2020
Bachelor of Science - Rehabilitation Science
Shaw University
09.2007 - 02.2009
Group Home Staff Member
Holly Hill Child & Family Solutions
01.2007 - 02.2015
High School Diploma -
East Wake School Of Arts, Educatio