ALEX HAMMES
Iowa City
Summary
Technical Trainer with proven ability to assess training needs and develop effective action plans in collaboration with stakeholders. Goal-oriented professional with a strong focus on detail and systematic approaches to training delivery. Expertise in designing and implementing training programs that enhance skills and improve performance. Committed to fostering a culture of continuous learning and development within organizations.
Overview
6
6
years of professional experience
Work History
Campus Technical Trainer
University of Iowa
10.2023 - Current
- Develop and implement comprehensive technical training programs for faculty, staff, and students.
- Establish relationships with key stakeholders within the organization to ensure the successful implementation of programs.
- Identify areas of improvement for existing training programs based on feedback from users.
- Research new teaching methods to enhance student engagement and learning outcomes.
- Service owner for LinkedIn Learning.
IT Support Consultant
ITS Help Desk, University of Iowa
08.2021 - 10.2023
- Provided technical support to faculty, staff, and students.
- Collaborated with tier 3 support teams to escalate issues and quickly resolve outages.
- Recruited, trained, and mentored student analysts.
- Managed staff schedules and support queues.
- Calculated semester and yearly budgets.
Systems Support Analyst
Pearson Education
08.2019 - 08.2021
- Provided technical support for digital learning products.
- Delivered product training to K-12 teachers and administrators.
Education
MBA - Leadership
University of Iowa
Iowa City, IA06-2027
MOR Leaders Program
MOR Associates
Boston, MA04-2025
BBA - Finance
University of Iowa
Iowa City, IA12.2021
Skills
- Technical training
- Instructional design
- Excellent communicator
- Strong presentation skills
- Project management
- Change management
- Problem solving
- Microsoft 365
Timeline
Campus Technical Trainer
University of Iowa
10.2023 - Current
IT Support Consultant
ITS Help Desk, University of Iowa
08.2021 - 10.2023
Systems Support Analyst
Pearson Education
08.2019 - 08.2021
MBA - Leadership
University of Iowa
MOR Leaders Program
MOR Associates
BBA - Finance
University of Iowa
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