Years of Professional Experience
Alex Hargrave
Belton,MO
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
10
10
4
4
Years of Certification
2
2
Years of Secondary Education
Work History
Field Service Supervisor
American Utilities Service
Lenexa, KS
01.2017 - Current
- Translated main cable and equipment location blueprints to technicians while declaring system outages and rerouting staff for timely service completion.
- Assessed operational needs and equipment availability to develop personnel schedules and assignments.
- Led team of up to 50 service technicians in field activities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained schedule of up to 100 service calls per Day.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
Customer Service Supervisor
Chicago Cable
Chicago, IL
07.2015 - 01.2017
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Facilitated field operations through supervision and direction of field personnel.
Customer Service Representative
Washington Mutual
Chicago, IL
01.2014 - 07.2015
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services and company information
- Handled irate customers in fast-paced setting in coordination with solid team of 40 customer service associates
Customer Service Representative
Blockbuster Inc
Chicago, IL
03.2013 - 01.2014
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 37%
- Delivered excellent customer service, resulting in consistent 81% customer satisfaction rating
- Created and maintained detailed database to develop promotional sales
- Effective liaison between customers and internal departments
Education
Associate of Science - Business Administration And Management
Chicago State University
09.2012 - 06.2014
High School Diploma -
Thornton Township HS
Harvey, IL 08.2008 - 05.2011
Skills
- Account management
- Forklift safety — Expert
- Customer focus & Orientation — Expert
- Mechanical skills: Monitoring — Proficient
- Tool and Equipment Maintenance
- Field Auditing
Certification
February 2016 to February 2017 Forklift Certified May 2017 to 2020 OSHA 10 Present Driver's License November 2019 to November 2022 OSHA Present Lean Six Sigma White Belt Present
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The greatest things in life, are on the other side of your fears, to get to them, you have to go through them.
Timeline
Field Service Supervisor
American Utilities Service
01.2017 - Current
Customer Service Supervisor
Chicago Cable
07.2015 - 01.2017
Customer Service Representative
Washington Mutual
01.2014 - 07.2015
Customer Service Representative
Blockbuster Inc
03.2013 - 01.2014
Associate of Science - Business Administration And Management
Chicago State University
09.2012 - 06.2014
High School Diploma -
Thornton Township HS
08.2008 - 05.2011
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