Summary
Overview
Work History
Education
Skills
Timeline
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Alex Hefner

Conover,NC

Summary

Dynamic Operations Manager with a proven track record at HM Woodworking, enhancing revenue and streamlining operations. Excelled in customer service and operations management, fostering strong vendor and client relationships. Mentored staff and athletes at High Point University Athletics, demonstrating exceptional problem-solving and interpersonal skills. Achievements include significant improvements in productivity and service quality.

Overview

8
8
years of professional experience

Work History

Operations Manager

HM Woodworking
11.2018 - Current
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Caddy

Diamond Creek Golf Club
05.2017 - 10.2018
  • Developed strong relationships with club members to foster loyalty and enhance member experience at the facility.
  • Supported tournament organization with logistical planning and event setup to ensure seamless execution.
  • Demonstrated adaptability in accommodating various golfer skill levels, preferences, and communication styles to provide a tailored caddy experience.

Assistant Director of Golf Operations

High Point University Athletics
09.2017 - 05.2018

· Communicated with donors and alumni to organize certain events

· Scheduled hotel rooms and travel itineraries for tournaments

· Served as mentor to younger players through meetings and on-course coaching

Education

Bachelor of Arts - Business Administration

High Point University
High Point, NC
05-2018

Skills

  • Problem-solving
  • Operations management
  • Customer service
  • Client relations
  • Customer follow-up

Timeline

Operations Manager

HM Woodworking
11.2018 - Current

Assistant Director of Golf Operations

High Point University Athletics
09.2017 - 05.2018

Caddy

Diamond Creek Golf Club
05.2017 - 10.2018

Bachelor of Arts - Business Administration

High Point University
Alex Hefner