Alex Heifner
LaFayette,USA
Summary
Dynamic and dedicated restaurant professional with over a decade of experience across various roles in the industry, demonstrating a proven track record of excellence. 8 years of bartending expertise highlight a passion for guest interaction, whether discussing sports or engaging in light-hearted conversations. Committed to delivering exceptional service, efficiency, and a positive atmosphere, ensuring every guest feels valued and attended to. A strong work ethic drives the desire to complete tasks swiftly while maintaining high standards of quality.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Nic & Normans
Chattanooga, TN
07.2025 - Current
- Supervised daily operations, ensuring compliance with company policies and standards.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated team schedules, improving workflow and employee satisfaction.
- Mentored junior staff, fostering professional development and promoting a positive work environment.
Bartender/Server
Nic & Norman's
Chattanooga, TN
03.2024 - Current
- Enhanced guest satisfaction by providing personalized assistance and support.
- Maintained high standards of cleanliness to promote a safe and efficient environment.
- Developed and presented unique cocktail recipes to enhance customer experience.
- Demonstrated proficiency in managing multiple tasks simultaneously.
- Provided assistance to guests and team members, fostering a collaborative work environment.
- Trained new staff on beverage preparation techniques and customer interaction standards.
Driver
Domino's
Harrison, TN
02.2023 - Current
- Responsible for delivering pizzas, cleaning, pulling food from oven, customer service.
Server
Buffalo Wild Wings
Cleveland, TN
08.2023 - 10.2023
- Waiting tables, helping guests, cleaning, running food, dishes.
Server/Bartender
Mellow Mushroom Pizza Bakers
Chattanooga, TN
03.2023 - 08.2023
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently in fast-paced environment, enhancing dining experience.
- Trained new servers on menu details, service techniques, and company policies.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Server and Bartender
Buffalo Wild Wings
Fort Oglethorpe, GA
11.2017 - 01.2023
- Oversaw dining operations by managing guest interactions and ensuring timely food delivery. Coordinated with kitchen staff to maintain high standards of cleanliness and food preparation. Fostered positive customer relationships through attentive service and engagement.
- Trained new servers on menu knowledge, service protocols, and point-of-sale system usage.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server/Waiter
Shoney's
Calhoun, GA
03.2013 - 11.2017
- Contributed to overall functionality of Shoney's by actively engaging in various roles throughout the establishment.
- Managed kitchen operations to ensure timely and efficient meal preparation.
- Performed detailed cleaning tasks to maintain facility standards and enhance user experience.
- Facilitated dining experiences by providing attentive service and addressing customer needs promptly.
Low Voltage Technician
NWG Voltage
Atlanta, GA
02.2016 - 07.2017
- Oversaw installation of fire security measures and home safety equipment, ensuring compliance with safety standards.
- Facilitated safety enhancements by installing smoke detectors, fire alarms, and surveillance systems in hotels.
- Demonstrated proficiency in hands-on tasks and skilled craftsmanship.
- Adapted quickly to new concepts and processes, demonstrating strong learning agility.
Education
High school degree -
Calhoun High
Calhoun, GA05.2015
Skills
- Communication skills
- Restaurant experience
- Efficiency
- Time management
- Customer service
- Leadership
- Problem-solving
- Money handling
- Decision-making
- Staff training and development
Certification
Servsafe Alcohol
Servsafe Manager
ABC License
Timeline
Assistant Manager
Nic & Normans
07.2025 - Current
Bartender/Server
Nic & Norman's
03.2024 - Current
Server
Buffalo Wild Wings
08.2023 - 10.2023
Server/Bartender
Mellow Mushroom Pizza Bakers
03.2023 - 08.2023
Driver
Domino's
02.2023 - Current
Server and Bartender
Buffalo Wild Wings
11.2017 - 01.2023
Low Voltage Technician
NWG Voltage
02.2016 - 07.2017
Server/Waiter
Shoney's
03.2013 - 11.2017
High school degree -
Calhoun High