Alex Hoke
Chester Springs,PA
Summary
Adept in hospitality service and Microsoft Office, enhanced sales and customer satisfaction and streamlined operations. Expertise in staff training and strategic task delegation led to significant improvements in efficiency and team performance, showcasing a strong work ethic and a knack for fostering positive staff and customer experiences.
Overview
8
8
years of professional experience
Work History
Server
Texas Roadhouse
10.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provide guests with the best experience and accommodations through friendly and informative service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server / Assistant Manager
Mama Wong's
12.2018 - 03.2020
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Using Microsoft Excel, PowerPoint, and Word to organize, manage, and apply data strategically.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
Host / Server Assistant
Apple Bees
02.2017 - 08.2018
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Associate of Science - Business Management
Delaware Community College
06.2025
Skills
Strong Work Ethic
Hospitality service expertise
Microsoft Word, Excel, PowerPoint
Staff Training and Development
Task Delegation
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Server
Texas Roadhouse
10.2021 - Current
Server / Assistant Manager
Mama Wong's
12.2018 - 03.2020
Host / Server Assistant
Apple Bees
02.2017 - 08.2018
Associate of Science - Business Management
Delaware Community College