Alex Hultz
Brentwood,CA
Summary
Dynamic and results-oriented consultant dedicated to exceeding expectations and fostering exceptional customer satisfaction and loyalty. Proven ability to leverage strong communication skills to build lasting relationships and effectively address client needs. Committed to delivering innovative solutions that drive business success and enhance client experiences. A proactive approach ensures continuous improvement and a focus on achieving outstanding results in every engagement.
Overview
9
9
years of professional experience
Work History
Account Executive/Marketing Assistant
MNG Brands
St Louis, MO
11.2024 - 07.2025
- Cultivated relationships with key clients to drive revenue growth and retention.
- Developed tailored solutions to meet diverse customer needs and expectations.
- Collaborated with cross-functional teams to enhance product offerings and service delivery.
- Analyzed market trends to identify opportunities for business expansion and client engagement.
- Led account management initiatives, ensuring consistent communication and satisfaction among clients.
- Streamlined processes for contract negotiations, improving turnaround time and efficiency.
Account Executive
Charlotte's Web
Remote, CA
09.2020 - 04.2025
- Executed account management initiatives to foster growth and retention within a client base of 850+ accounts.
- Attained highest outbound call rate within team, demonstrating exceptional communication skills.
- Utilized SalesForce and HubSpot to keep customer information updated and track orders.
- Implemented marketing strategies and techniques to increase revenue and customer satisfaction.
- Managed customer service calls to ensure prompt resolution of inquiries.
- Demonstrated adaptability to diverse situations while fostering an empathetic approach.
- Maintained customer base for multiple areas of business through an omni-channel program. (Medical, Natural, and Pet)
Exotics Service Representative
Enterprise Holdings
Phoenix, AZ
04.2019 - 07.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained composure in high stress situations.
- Managed customer service calls to ensure prompt resolution of inquiries.
- Coordinated advance reservations for exotic customers to enhance service efficiency.
- Achieved the highest ESQI Score (customer service rating) in the last 5 years.
- Top performer in sales for upgrades, insurance coverage, and exotics.
- Referred 3 employees to the company.
- Achieved highest volume of airport car sale referrals in the region.
Customer Service Associate
The Golf Mart / Vans Golf
Walnut Creek, CA
04.2018 - 04.2019
- Sold golf apparel and equipment to customers.
- Consulted customers on products and tips to improve game play.
- Handled and tendered money to process customer transactions.
- Managed and maintained inventory counts on store products within different departments.
- Utilized basic sales strategy to engage customers and present solutions to suit individual needs.
- Responded resourcefully to customer sporting requests and concerns.
- Delivered exceptional customer service through acknowledgement, and communication.
- Received top seller recognition for three months.
- Referred 2 employees.
Paid Internship
Brentwood Motorsports
Brentwood, CA
06.2017 - 02.2018
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Responded to customer concerns with friendly and knowledgeable service.
- Maintained an organized schedule for mechanical technicians.
- Operated POS system to organize revenue and expenses.
- Utilized telephone to handle customer concerns and needs.
- Maintained composure in high stress situations.
Sales Assistant
Pultegroup Incmi
Brentwood, CA
06.2016 - 12.2016
- Addressed problems in a proactive and knowledgeable manner to maintain and enhance client satisfaction.
- Researched and customized service proposals for clients.
- Asked open-ended questions to discover prospects' needs and requirements.
- Built rapport to identify hot buttons.
Education
High School Diploma -
Liberty High School
Brentwood, CA01.2015
Business Management -
Chandler Gilbert Community College
Chandler, AZ11.2019
Skills
- People-oriented
- Computer literate
- Excellent work ethic
- Natural leader
- Active listening skills
- Adaptive learner
- Proactive
- Empathetic
- Time management
- Call Center
- Excel
- SalesForce
- Hubspot
- Upselling
- Account Management
- Client relationship building
- Pipeline management
Assessments
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Account Executive/Marketing Assistant
MNG Brands
11.2024 - 07.2025
Account Executive
Charlotte's Web
09.2020 - 04.2025
Exotics Service Representative
Enterprise Holdings
04.2019 - 07.2020
Customer Service Associate
The Golf Mart / Vans Golf
04.2018 - 04.2019
Paid Internship
Brentwood Motorsports
06.2017 - 02.2018
Sales Assistant
Pultegroup Incmi
06.2016 - 12.2016
High School Diploma -
Liberty High School
Business Management -
Chandler Gilbert Community College