Life Coach versed in guiding individuals to build useful life skills and manage challenging circumstances. Experience in coaching wellness/nutrition. Compassionate and energetic with an understanding of coaching processes, documentation requirements and available resources.
Hi, I’m
Alex Isabel
Life Coach
Aurora,IL
Summary
Overview
7
years of professional experience
4
years of post-secondary education
4
Certifications
Work History
First Centennial Mortgage Corporation
IT Support Specialist
05.2019 - 09.2023
Job overview
- Installed, configured, maintained desktop, laptop PC's and peripherals such as printers.
- Installed, configured application and operating system software and upgrades.
- Created user accounts, Managed access control, Microsoft Exchange, O365 and Azure Experience
- Performed Data Migration to new machines and removing old equipment.
- Spoke with customers via email/phone to analyze, troubleshoot, and resolve LAN, WAN, VoIP and LOS infrastructures.
- Experience with SharePoint
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes
Collegis Education
Technical Support Analyst
09.2016 - 05.2019
Job overview
- Handled 700+ customer calls with 100% handle ratio and high QA scores on Phones and Chats.
- Operated as point-of- contact for help desk, diagnosing, troubleshooting, and resolving issues via phone, chat, and email.
- Successfully provided daily technical support for e-mail, network connectivity, peripheral equipment, and telecommunications
- Answered calls, chats and emails for all support requests for Learning Management Systems (Blackboard, Canvas, Moodle instances)
- Successfully served as Shift Lead through facilitating case escalation process, immediate team goal setting, and managing case call backs and additional support queues on assigned shifts
- Served as subject matter expert on trained content for colleagues
- Traveled and planned for Wireless AP inventory project, re-imaged computers and assisted with setting up computers and monitors for end users.
- Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions
Collabera
Customer Service Associate
04.2016 - 09.2016
Job overview
- Troubleshoot student, staff, and employee devices and other platforms both personal and company provided
- Successfully maintained an extraordinary customer service rating and possess a demonstrated mastery of customer service skillsthrough past evaluations, training, and knowledge
- Leverage remote support tools to resolve support requests
- Successfully provided general information and course navigation.
Education
College of DuPageGlen Ellyn, IL
Associate of Applied Science from Computer and Internetworking Technologies
01.2013 - 01.2016
University Overview
Health Coach InstituteBoise, Idaho
No Degree from Life Coach/Health Coach
04.2022 - 04.2023
University Overview
Earned Certificates from Health Coach Institute
- Awarded HCI Certified Life Coach (HCI-CLC) certificate.
- Awarded HCI Certified Health Coach (HCI-CHC) certificate.
Skills
Emotional Intelligence
undefinedAccomplishments
Accomplishments
Began Coaching Clients Freelance
Certification
CompTIA A+ Certification
Timeline
CIJ Clarity Catalyst Certificate
08-2023
Health Coach Institute
No Degree from Life Coach/Health Coach
04.2022 - 04.2023
IT Support Specialist
First Centennial Mortgage Corporation
05.2019 - 09.2023
Technical Support Analyst
Collegis Education
09.2016 - 05.2019
Customer Service Associate
Collabera
04.2016 - 09.2016
College of DuPage
Associate of Applied Science from Computer and Internetworking Technologies
01.2013 - 01.2016
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