Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Alex Jones

Union

Summary

Detail-oriented Client Services & Operations professional with 5+ years of experience supporting high-profile clients, coordinating complex logistics, and managing fast-paced workflows. Proven ability to manage calendars, travel, and stakeholder communication while maintaining discretion and efficiency. Experienced in CRM systems and high-volume environments with strong organizational and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Client Services / Agent

Klutch Sports Group
New York, NY
01.2022 - Current
  • - Manage day-to-day operations and logistics for professional athletes, ensuring seamless scheduling and communication.
  • - Coordinate travel, meetings, and high-priority requests across multiple stakeholders.
  • - Act as a primary point of contact, handling sensitive information with discretion.
  • - Support fast-paced environments requiring constant prioritization and organization.

Client Services / Agent

Lift Sports Management
New York, NY
01.2020 - 01.2022
  • - Managed client communications and coordinated logistics for pre-draft training and events.
  • - Organized schedules, meetings, and operational workflows for multiple clients.
  • - Assisted in talent evaluation and onboarding processes.

Client Services/Agent

Roc Nation
New York, NY
06.2019 - 06.2020

• Day to Day services with clients.

• Negotiated Marketing deals/contracts.

• Negotiated Player contracts with teams.

Management/Consulting

24/7 Sports Management
Boston, MA
06.2016 - 06.2019

Directed client management efforts to enhance service delivery and support business growth.

Business Manager

Kyrie Irving Enterprise
Cleveland, OH
09.2013 - 06.2016
  • Developed and implemented strategic business plans to enhance operational efficiency and profitability.
  • Led cross-functional teams to streamline processes and improve service delivery across departments.

• Managed day-to-day operations, including personnel activities, strategic scheduling, and customer

experience control.

• Identified trends and targeted weak areas for improvement with regular analysis of business and

financial data.

• Assess and identify new opportunities for growth in current and prospective markets

• Make sure that the client has sufficient resources such as personnel, material, and equipment.

• Establish the client's goals and objectives.

TV Development & Production Intern

NBCUniversal
Stamford, CT
01.2012 - 01.2012
  • - Supported production teams with scheduling, logistics, and coordination.
  • - Assisted with guest relations and tracked interactions using internal systems.

Education

B.A. - Public Relations & Sports Communications

University of Bridgeport
Bridgeport, CT

Skills

  • - Executive Support & Calendar Management
  • - Travel Coordination & Logistics
  • - Stakeholder & Client Communication
  • - CRM Systems (Zendesk, Salesforce)
  • - Operations & Workflow Coordination
  • - Problem Solving & Multitasking

Timeline

Client Services / Agent

Klutch Sports Group
01.2022 - Current

Client Services / Agent

Lift Sports Management
01.2020 - 01.2022

Client Services/Agent

Roc Nation
06.2019 - 06.2020

Management/Consulting

24/7 Sports Management
06.2016 - 06.2019

Business Manager

Kyrie Irving Enterprise
09.2013 - 06.2016

TV Development & Production Intern

NBCUniversal
01.2012 - 01.2012

B.A. - Public Relations & Sports Communications

University of Bridgeport