Alex Juan
Austin,TX
Summary
Dynamic Service Manager with expertise in team leadership, customer service management, and operational efficiency. Proven ability to train and develop staff, enhancing service standards and guest satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Manager
Cinepolis USA
Austin, TX
06.2025 - Current
- Oversee daily front-of-house service operations, ensuring smooth guest experiences across bar, dining, and theater service areas
- Partner with HRBP/HR leadership on hiring processes, interviews, onboarding, and staffing need
- Conduct coaching conversations and participate in corrective action processes, including documented coaching and counseling when needed
- Supervise bartenders, servers, runners, and support staff to maintain service standards and operational efficiency
- Manage and track monthly declining budget analysis
- Manage bar operations including inventory control, ordering, receiving, and proper storage of liquor, beer, wine, and non-alcoholic products
- Train, coach, and develop team members on service standards, menu knowledge, upselling, and guest engagement
- Lead shift execution by assigning stations, delegating tasks, and adjusting staffing based on business volume
- Address guest concerns promptly and professionally to maintain high satisfaction and retention
- Track and reduce waste, monitor pour costs, and enforce proper handling of bar product to support profitability
- Led team performance through training, coaching, accountability, and service execution during peak business periods
- Oversaw scheduling and staffing to maintain optimal team performance.
- Resolved customer complaints promptly, fostering positive guest experiences.
- Assisted in developing promotional strategies to increase customer engagement and sales.
Traveling Bartender Trainer
Evo Entertainment
Dallas, TX
11.2023 - 06.2027
- Led bartender training sessions at new store openings, focusing on mixology, service standards, and
compliance - Collaborated with operations to design efficient, brand-aligned bar layouts
- Created custom beverage menus tailored to each location's clientele
- Managed liquor inventory to ensure cost-efficiency and consistent stock levels
- Supervised and supported new employees throughout their training process
Party Host
Evo Entertainment
San Marcos, TX
01.2022 - 06.2027
- Coordinated and hosted customized birthday and office parties
- Managed event setup, activities, and entertainment for smooth execution
- Collaborated with clients to tailor themes and schedules
- Handled logistics with strong communication and multitasking skills
Bartender/Shift Lead
Evo Entertainment
San Marcos, TX
11.2021 - 06.2025
- Ensured high-quality service and guest satisfaction through efficient beverage preparation
- Supervised bartenders, provided ongoing training, and set performance standards
- Created and updated cocktail menus while maintaining product quality
- Ensured compliance with health and alcohol regulations
- Acted as liaison between bar staff and management to enhance communication and efficiency
Skills
- Positive attitude
- Multitasking and organization
- Inventory control
- Problem-solving
- Employee training and development
- Customer service management
- Conflict resolution
- Goal oriented
- Team collaboration and leadership
- Service scheduling
- Operational efficiency
- Policy and procedure enforcement
Certification
- Texas Food Manager Certification
- TABC Certification
Timeline
Service Manager
Cinepolis USA
06.2025 - Current
Traveling Bartender Trainer
Evo Entertainment
11.2023 - 06.2027
Party Host
Evo Entertainment
01.2022 - 06.2027
Bartender/Shift Lead
Evo Entertainment
11.2021 - 06.2025