Alex Kolm

Coordinated staff scheduling and training to ensure optimal coverage and performance.

Managed opening and closing responsibilities for Chick-fil-A shifts.

• Executed restaurant closing duties, ensuring accurate register reconciliation and operational compliance.
• Addressed guest concerns with Chick-fil-A hospitality, enhancing guest satisfaction through calm communication.
• Communicated shift priorities with Chick-fil-A supervisors and team members.
• Provided exceptional customer service and maintained a positive attitude throughout the shift.

• Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
• Coached team members on food safety, cleanliness, and order accuracy.
• Communicated team needs with management to support smooth restaurant service.
• Coordinated team resources to achieve project goals.
• Kept work areas clean, neat and free of safety hazards to maximize efficiency.

• Provided friendly, efficient service to guests at Chick-fil-A drive-thru, enhancing customer satisfaction.
• Operated cash register and processed guest orders accurately.
• Prepared Chick-fil-A menu items according to food safety and quality standards, ensuring high-quality offerings.
• Maintained cleanliness of dining room by regularly cleaning tables and floors. and organized guest seating areas.

• Advised clients on nail care and treatment options, ensuring satisfaction and tailored services.
• Executed manicure and pedicure services, enhancing guest experience at Spa Le Jeanne.
• Coordinated appointment schedules and organized workstations for efficient service delivery.