Alex Landaverde
Savage,MN
Summary
Experienced in building and maintaining strong client relationships, ensuring their satisfaction and loyalty. Utilizing exceptional communication skills to address and resolve any client concerns or issues. Demonstrated track record of fostering client trust and delivering high-quality service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens Boots Alliance
01.2018 - Current
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Solved customer problems in-person and over the phone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
Warehouse
Heartland America
09.2015 - 12.2017
- Specialized on operating Shanklin shrink packaging machine.
- Averaging between 2000–3000 items shipped a week.
- Pick products throughout the warehouse to fulfill orders.
- Transport products to various loading docks throughout the warehouse.
- Worked effectively in fast-paced environments.
- Ability to multitask between operating shrink package machine, pick orders and also load trucks with the orders I fulfill
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School -
Chaska high school
01.2015
Certificate of Technical Studies - Pharmacology
Pharmacy Technician Certification Board
Saint Paul, MN09-2018
Skills
- Problem-solving skills
- Answering customer questions
- Verifying orders
- Regulatory compliance
- Billing support
- Quality assurance and control
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Timeline
Pharmacy Technician
Walgreens Boots Alliance
01.2018 - Current
Warehouse
Heartland America
09.2015 - 12.2017
High School -
Chaska high school
Certificate of Technical Studies - Pharmacology
Pharmacy Technician Certification Board