Alex Lassiter
Charlotte,NC
Summary
Proven customer service expert with a track record of resolving complaints and boosting loyalty at Lowe's Home Improvement. Skilled in active listening and computer proficiency, adept at managing high-stress situations and enhancing customer satisfaction. Demonstrated ability to improve efficiency and exceed customer service goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Lowe's Home Improvement
Charlotte, NC
12.2018 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained up-to-date knowledge of product and service changes.
Cashier/Customer Service Representative
Walmart
Williamston, NC
06.2017 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Associate of Arts - College Transfer
Associate of Science - Police Science
Associate of Science - Information Technology
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Money handling abilities
Timeline
Customer Service Representative - Lowe's Home Improvement
12.2018 - 05.2024
Cashier/Customer Service Representative - Walmart
06.2017 - 05.2018
Parker High School - High School Diploma,
Spartanburg Methodist College - Associate of Arts, College Transfer
Central Piedmont Community College - Associate of Science, Police Science
Central Piedmont Community College - Associate of Science, Information Technology