Alex Ma
Pembroke Pines
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
4
4
years of professional experience
Work History
Server
Chow One Steakhouse
08.2024 - 04.2025
- Provided excellent customer service in high-volume dining environment.
- Assisted in maintaining cleanliness and organization of dining area.
- Engaged with customers to enhance overall dining experience.
- Contributed to achieving positive customer feedback through attentive service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Table Games Dealer
Seminole Classic Casino
09.2021 - 03.2022
- Dealt cards for various table games, ensuring adherence to rules and procedures.
- Managed game flow by efficiently handling bets and payouts.
- Provided exceptional customer service, fostering a welcoming gaming environment.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Monitored player activities to ensure compliance with gaming regulations.
Education
High School Diploma -
Somerset Academy Central Miramar
Miramar, FLNo Degree - Health Science
Broward College
Pembroke Pines, FL06-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Cleanliness standards
- Customer service
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Server
Chow One Steakhouse
08.2024 - 04.2025
Table Games Dealer
Seminole Classic Casino
09.2021 - 03.2022
High School Diploma -
Somerset Academy Central Miramar
No Degree - Health Science
Broward College
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