ALEX MARIE
Southgate,MI
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 5 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
10
10
years of professional experience
Work History
Assistant Director of Programs
Wayne Metropolitan
7 2021 - Current
- Managed a diverse team of professionals, providing support and guidance to achieve success in their roles.
- Optimized resource allocation by analyzing data trends and identifying patterns related to program needs.
- Navigated complex situations with diplomacy while maintaining focus on program objectives and priorities.
- Maintained open lines of communication with external partners including funders, educators, government agencies and other stakeholders.
- Implemented effective communication strategies across teams, fostering collaboration and cohesion among staff members.
- Facilitated cross-functional collaboration between departments to streamline operations and improve overall effectiveness of programs.
- Spearheaded strategic planning initiatives that aligned program goals with the organization''s mission and values.
- Cultivated strong relationships with stakeholders, enhancing the reputation and visibility of the organization''s programs.
Information and Referral Coordinator
Wayne Metropolitan
9 2020 - 3 2021
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
Information and Referral Manager
Wayne Metropolitan
03.2021 - 07.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Information and Referral specialist
Wayne Metropolitan
02.2018 - 09.2020
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Retail Sales Consultant
AT&T
04.2014 - 07.2017
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Science - Biology
CENTRAL MICHIGAN UNIVERSITY
Mount Pleasant, MI12.2012
Skills
Teamwork and Collaboration
Languages
English
Timeline
Information and Referral Manager
Wayne Metropolitan
03.2021 - 07.2021
Information and Referral specialist
Wayne Metropolitan
02.2018 - 09.2020
Retail Sales Consultant
AT&T
04.2014 - 07.2017
Assistant Director of Programs
Wayne Metropolitan
7 2021 - Current
Information and Referral Coordinator
Wayne Metropolitan
9 2020 - 3 2021
Bachelor of Science - Biology
CENTRAL MICHIGAN UNIVERSITY