Alex McCloud
Chandler,AZ
Summary
Highly motivated and adaptable professional with a proven track record in problem-solving and quickly grasping new systems and processes. Possessing a keen analytical mindset, I excel at identifying challenges and implementing effective solutions to optimize organizational efficiency and achieve desired outcomes. With a strong commitment to continuous learning and growth, I embrace new technologies and methodologies to enhance my skill set and adapt to evolving business landscapes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Systems Administrator
Basis.ed
04.2020 - Current
- Established and optimized domain controllers, image servers, and DHCP servers using Hyper-V and Windows Server 2016-2019.
- Managed and monitored performance of all access points (APs) across multiple schools, promptly diagnosing and resolving issues to ensure seamless network connectivity.
- Oversaw and optimized onsite antivirus software deployment and policies to enhance security and adherence to organizational standards.
- Set up and fine-tuned core and distribution switches, enhancing network performance and connectivity.
- Created and implemented impactful Group Policy Objects (GPOs) to strengthen security measures and improve operational efficiency.
- Conducted regular visits to datacenter for critical maintenance, equipment installation, and configuration changes.
- Performed routine system maintenance, including patch management and software updates, ensuring system stability and security.
Site Services
Apple
11.2018 - 04.2020
- Spearheaded the construction of server racks, meticulously installing server assets on each rack level and seamlessly connecting ethernet and DAC cables to ensure optimal performance.
- Assumed responsibility for the deployment of fiber cables from the servers to the IDF rows, establishing a robust redundancy system in the event of a catastrophic failure.
- Proficiently ran and connected ethernet cables to designated network switches, facilitating remote connections and terminal access for individual server cabinets troubleshooting purposes.
Desktop Administrator
Northrop Grumman
- 01.2019
- Diagnose and resolve physical hardware issues, including troubleshooting and repairing desktop computers, laptops, peripherals, and other related equipment.
- Conduct thorough analysis and troubleshooting of internal and external software problems, promptly resolving issues to minimize downtime and optimize user experience.
- Collaborate with users to provide technical support, offer guidance, and address their concerns related to software installation, configuration, and usage.
- Ensure proper installation, configuration, and maintenance of software applications, operating systems, and necessary updates on desktop systems.
- Proactively managed and maintained over 100 Group Policy Objects (GPOs), implementing security enhancements, optimizing user access, and ensuring compliance with organizational policies.
Manufacturing Technician II
Intel
03.2017 - 10.2018
- Collaborate closely with Intel employees to provide comprehensive support for PM activities on AVX tools, ensuring all necessary resources are readily available for successful completion.
- Diligently study and analyze schematics and work parameters provided by Intel, applying this knowledge to optimize performance and maintenance of tools.
- Expertly identify required parts for repairs or routine maintenance, utilizing meticulous inventory management practices and promptly placing orders to minimize downtime.
- Demonstrate exceptional attention to detail in the cleaning process, meticulously removing any residues and contaminants from both machines and their critical components.
Education
Associate - Information Technology
University of Phoenix Campus
04.2022
Skills
- Technical Support
- Meraki Firewall/Switches
- Windows Server 2012-2020
- Time Management
- VoIP Systems
- LAN and WAN Control
- Switch Configuration
- Hyper-V
- DNS Configuration
Certification
A+ Certification
Network+ (In progress)
Timeline
Systems Administrator
Basis.ed
04.2020 - Current
Site Services
Apple
11.2018 - 04.2020
Manufacturing Technician II
Intel
03.2017 - 10.2018
Desktop Administrator
Northrop Grumman
- 01.2019
Associate - Information Technology
University of Phoenix Campus
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