Alex McCraney-King
Rockford,IL
Summary
Security Professional and former restaurant supervisor with 6 years experience in customer Service, and experience in leading a crew of 3-6 employees.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer/Receptionist
Allied Universal Security Services
Rockford, Il
06.2022 - Current
- Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Respond to incidents and critical situations in a calm, problem solving manner
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Adhered to post orders while maintaining a visible presence around the property.
- Operated communication systems between officers stationed throughout the facility.
- Overseeing front desk operations that include answering and responding to incoming calls
- Greeting, checking in (including verifying US or NON-US citizenship), and directing visitors
- Conducting the badging process, which includes verifying citizenship, ensuring the training required to receive a badge is completed, and creating the badge profile with correct accesses.
Driver
DoorDash Delivery
Rockford Il/Seattle WA
08.2018 - 06.2022
- Loading, transporting, and delivering items to clients or businesses in a safe, timely manner
- Reviewing orders before and after delivery to ensure that orders are complete, the changes are correct, and the customer is satisfied
- Accepting payments for delivery items, Providing excellent customer service, answering questions, and handling complaints from clients
- Abiding by all transportation laws and maintaining a safe driving record.
Patient Transport Tech
Evergreen Healthcare
Kirkland, WA
09.2020 - 04.2021
- Responsible for safe and efficient patient transport to and from inpatient and outpatient areas
- Responsible for cleaning and distribution of equipment used by patient care areas
- May assist with removing trash and linen from patient rooms upon discharge.
Supervisor
Popeyes Chicken
Belvidere, IL
07.2019 - 02.2020
- Supervised employees to prepare high-quality foods, to provide customers with courteous and efficient service in a clean, well maintained surrounding
- Resolved all customer complaints in a courteous and professional manner
- Solicited customer feedback and resolved customer complaints.
Crew Member
Chipotle Mexican Grill
Machesney Park, IL
09.2018 - 06.2019
- Performed various duties consisting of taking orders, preparing meals, packaging food items, and ringing up customer purchases
- Secondary duties included preparing food and ingredients, opening and closing the store, and cleaning.
Air Package Handler
United Parcel Service
Rockford, IL
05.2018 - 02.2019
- Loaded and unloaded ULDs and packages from planes
- Directed various vehicles and equipment safely to and from airplanes
- Ensured the safety of air crew by placing safety measures on and around planes
- Transported cargo from plane to terminals.
Education
General Education Diploma -
Rock Valley College
05.2019
Skills
- Customer service
- Basic computing proficiency with Excel experience
- Supervisory/Team management
- Patient safety and handling
- Package Handling
- Emergency Response
- Electronic surveillance
- Document Management
Accomplishments
- Became a supervisor at Popeyes after 3 weeks of employment after going above and beyond my job description and stepping into the role when a supervisor was out on medical leave.
- Successfully completing an entire GED course load in 4 months.
- Supervised a team of 6 employees during various rush hours in a busy restaurant.
Certification
- EMT License and Certificate
Affiliations
- Volunteer at Lockwood Park
Timeline
Security Officer/Receptionist
Allied Universal Security Services
06.2022 - Current
Patient Transport Tech
Evergreen Healthcare
09.2020 - 04.2021
Supervisor
Popeyes Chicken
07.2019 - 02.2020
Crew Member
Chipotle Mexican Grill
09.2018 - 06.2019
Driver
DoorDash Delivery
08.2018 - 06.2022
Air Package Handler
United Parcel Service
05.2018 - 02.2019
General Education Diploma -
Rock Valley College