Alex McGladrey
Hoquiam,WA
Overview
3
3
years of professional experience
Work History
Membership/Front Desk Customer Service
YMCA Of Grays Harbor
03.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues at the front desk.
- Maintained a welcoming environment for guests by consistently providing friendly and efficient service.
- Streamlined check-in processes leading to reduced wait times for guests.
- Enrolled clients in monthly memberships & sold YMCA merchandise
Restaurant Team Member
Pizza Factory
04.2022 - 06.2022
- Greeted guests pleasantly and answered menu questions.
- Operated register to process payments and collect cash payment for order totals.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Recorded orders by answering customer questions and entering requests in system.
Restaurant Team Member
McDonald’s
09.2021 - 03.2022
- Greeted guests pleasantly and answered menu questions.
- Operated register to process payments and collect cash payment for order totals.
- Greeted customers at drive-thru and took food orders.
- Cultivated warm relationships with regular customers.
Education
GED Received October-2023 -
Grays Harbor College
Aberdeen, WASkills
- Email and Phone Orders
- High-Volume Environments
- Phone Inquiries
- Credit Card Transaction Processing
Timeline
Membership/Front Desk Customer Service
YMCA Of Grays Harbor
03.2024 - Current
Restaurant Team Member
Pizza Factory
04.2022 - 06.2022
Restaurant Team Member
McDonald’s
09.2021 - 03.2022
GED Received October-2023 -
Grays Harbor College